Penzeys SpicesReviews of penzeys.com

I've been a happy Penzeys customer for years, but my last order was handled very poorly. My order was opened during shipping, the package delivered to me had been previously opened and again taped shut. No tag stating why it was opened. I can only assume someone decided to go through the package for fun. One of the spice jars was popped open without breaking the seal and spilled out in the package. I was unable to discern how many other jars had been opened, but I was not comfortable keeping and using the spices - I don't know how much tampering occurred. I contacted UPS and my neighbors (UPS originally said package was misdelivered - then it wasn't) and no resolution. I then decided to return to Penzeys for a replacement order. I was about two weeks out from my original order at this point. Penzeys said they would send UPS to pick up the package, but it was a five day wait for UPS. Then they would not send a replacement order until UPS picked up the damaged original order. All in all, this would have added another week and a half to delivery. I asked if they would ship sooner since I purchased the order for a holiday event and was told no. Since the order would not arrive before my event and the spices were purchased for this event, I requested a refund and they issued the refund right away. I don't understand why this company would issue a refund, but deny replacement in a reasonable period of time. I felt their actions were punitive because I decided to send the package back. In contrast, UPS delivered a package for a previous resident of my home. I contacted UPS at 5:30pm on a Friday and the package was picked up Saturday afternoon. There was no reason for Penzeys to make me wait several days for pickup then deny replacement until they received a botched order I had no control over. Needless to say, my relationship with Penzeys is damaged. They handled the situation very poorly. I guess they have so many customers, they freely burn relationships. ***NOTE - this post has nothing to do with politics. As I stated, I have been a Penzeys customer for years. This review is specifically how Penzeys handled an order delivery issue.

I love the spices. We always visit a penzies to stock up when we visit America but this last visit (August) it felt really divisive. Ok they seem to only employ Democrats (isn’t that discrimination?) and don’t like Trump but why do they have to let their views and politics spill over onto their customer experience. I’m sad for America. So much anger and hatred and very little tolerance for different views and opinions.

The shipping was timely, order was fulfilled accurately, but every spice and herb I have tried from my last order was stale, very little smell, and had obviously lost potency and were old. Spent over $150 to replace all my spices/herbs to get fresh and strong ones, and my old expired ones were in better shape than the new ones. Have been a customer for many years, but will be looking for a new supplier to immediately replace the dead products I received.

Spices are just kind of "Meh." Average.

Received 3 jars of bouillon, jars are only 1/2 full,expected more.

I live in chesterfield,mo. I am APAULED at the comments from the owner of Penzeys. Didn’t your mother teach you, If you can’t say anything nice, “DONT SAY ANYTHING AT ALL”. I certainly don’t share your beliefs, that’s fine, but you are a radical loud mouth. SHAME ON YOU! ILL NEVER GO TO YOUR STORE AGAIN, neither will 5 of my friends….so far!…. BLM STICKERS, really? How about WLM STICKERS‼️

I've been trying to order online and by calling my local Penzey's store -- to no avail. The website is arcane; no one will answer the phone at the store. They, unfortunately lost my business to another spices company. Probably a good thing, since now, as I read the other reviews about the company's political bent, I would have terminated my business anyway.....

Having been an in store shopper in the past, I have now had the unpleasant experience of providing my email for my drive up order. I have lost count of how many emails in the past 10 days, but when you send one to tell me what to watch on TV, it's simply not fair to your customers. Please show more respect.