PenPalReviews of penpal.me

I written several e mails to the support team, no help !!

These people aren't real. I keep getting weird letters where the person can't even talk right. It's either bots or scammers. I got 1 postcard and it was a scammer asking me to join his snapchat. I'm done with this site.

This site is a joke! You pay to send postcards with limited amounts of words you can write and the postcard takes months to arrive to the recipient. Awful service. Never again.

To echo previous reviews about no technical support. The site at times shoots itself in the foot because you must have some special computer screen size just to complete a CC payment for a postcard. Hard to believe! I have actually contacted a few REAL humans who write chatty and interesting postcards. Other times, I requested help regarding my postcards that got lost, and never got an answer. But the biggest problem is you get no help when you hit a technical glitch.

In short, I suffered a military romance scam. I was not communicating with the man in the picture...er warning? Don't bother with this site, perhaps the SITE is a scam site itself. There are real, genuine people in the REAL WORLD and there are REAL PEOPLE online, research first! Penpal.me would have to prove that it's a penpal writing site! I won't hold my breath! What a joke!

I subscribed to the monthly service so I could IM people. Everyone I sent a friend request to "accepted" my request, but NOT ONE responded to my initial texts. As well, it costs 2.49 to send a paper postcard, I sent many. No response. I question whether this is legit or not.

Tried to send a " postcard" I have enough "credits" bit this mob want me to purchase more credits. This mob is nothing short of a scam. And should be investigated for fraudulent activity.

So I’ve used the site for about 8 months now. It started off great. Met some interesting folks. But this month I had a few issues that required support. One card wouldn’t register (to notify sender it was received). Support told me “it should work”. Well, yeah it should but it didn’t. My reply asked the guy to forward it to someone who wants to help. Turns out there was a ‘glitch’ in their system that programmers were able to resolve. Yay! I was prepared to be happy. Their FAQ says if postcards aren’t marked received after 30 days to contact support and they’ll be re-printed and mailed again. Around the 20th of July, 2022 I mailed off 3 cards, two on the same day and a third a couple days later. All to USA addresses (which is also where I am). None have been received. I contacted support per their FAQ. Same unhelpful customer service person responds and tells me “some people don’t register their cards”. Well, yes but given their FAQ that’s not the response I expected. Added bonus, as I sent my last card I was down to a $1.45 balance in my credits which is just short of what’s needed to send a card. I had to reload credits in order to use them instead of just paying the difference. We’ll see if they’ll refund my purchase less that amount since they definitely aren’t honoring their side of the deal.