Firebird2435
Customer Service is Lacking/Non-Existant
Having used PennyGrab for several months I really like it, but of the few instance that required help, only one was ever addressed and only resolved well over 4 weeks later. They left an item out of my shipment and after a promise to send it with the next shipment, and 4 instance of this, I finally got it. Other problems included an item reflecting the wrong price, and having a shipping fee (when the site clearly says there are no shipping fees on any items) that were never addressed. I called and emailed multiple times with no success. So a great site, until something goes wrong, which is not that often, but when it does you can pretty much count on nothing being done.



