Pendulum Reviews | Read Customer Reviews of pendulumlife.com

PendulumReviews of pendulumlife.com

3.483 reviews
Personal Care
2001 Bryant St., San Francisco, California

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Pendulum

About Pendulum

Pendulum is a biotechnology company on a mission to transform the health of millions by making the gut microbiome understandable, accessible, and actionable. We believe better health starts in the gut—and that people deserve solutions grounded in real science.Founded by PhD microbiome researchers, Pendulum develops evidence-based probiotics that are supported by clinical research and manufactured to rigorous quality standards. Our team includes scientists and clinicians who study how specific bacterial strains function in the body and how they can help support metabolic and digestive health.Pendulum brought live Akkermansia muciniphila to market in the U.S. using a proprietary process designed to keep oxygen out so that it can thrive inside your body. Our formulations are built with carefully selected strains, produced with a focus on viability, potency, and consistency, so customers can feel confident in what they’re taking.We’re committed to continuous scientific learning, responsible communication, ongoing research, and building products that meet a high bar for quality and integrity.

Pendulum (pendulumlife.com) has 83 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: pendulumlife.com
Website: pendulumlife.com
Category: Personal Care
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 43% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pendulum reviews

Showing 26 reviews with 1 star · Clear filters

M R.
Oct 24, 2024
Akkermansia did not work or show up on a GI Maps test
I have been taking Akkermansia since August and in mid-October had a gut test, GI Maps. Akkermansia showed up in the red, none. It should've shown at least a little, even if low. I can only conclude the product didn't contain Akkermansia or they were dead. The package did not sit outside. I refrigerated it though it's shelf-stable. Forget about the money, I needed what that probiotic can do. I emailed the company about my experience and have not heard back.
Response from PendulumOct 24, 2024
Thank you for your feedback, and I’m sorry for your experience. I’ve responded to your email inquiry directly and want to acknowledge that many factors can influence the microbiome, which might explain the test results you mentioned. We’d love to connect you with our in-house registered dietitian to better understand your situation. Our dietitian will follow up with you via email shortly to offer further guidance. In the meantime, to ensure you have a great experience, we’ve processed a refund for your purchase. Please don’t hesitate to reach out if you have any further questions—we’re here to help. Warmly, Pendulum Customer Care
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Mary
Sep 7, 2024
Don’t waste your money
This company sells probiotic supplements, which contain live bacteria. The company’s business address is in San Francisco, but my recent order shipped from Monterey, California where temperatures were over 100 degrees F. When I contacted the company to ask about the viability of the probiotic in these temperatures, they admitted they don’t use climate controlled trucks or warehouses and could not guarantee the quality of the product for which I paid $160. Yet they refused to cancel my order or issue a refund. Unfortunately, supplements are not regulated by the FDA. That means there is no law requiring that what is on the label is what’s in the bottle. As a medical doctor I try to buy supplements only from reputable companies. Unfortunately, in this case I got duped.
Response from PendulumSep 10, 2024
Thank you for sharing your concerns, and I’m sorry to hear about your recent experience. We understand how important it is to feel confident in the quality of the products you receive. I’d like to clarify that our GLP-1 Probiotic is designed to be shelf-stable and able to withstand varying temperatures during shipping. While we recommend refrigeration after opening to preserve optimal potency, it is not required, and the product remains viable even if it arrives warm. That said, we still want you to have a positive experience with our company, so we have processed a refund for your order. Please note, however, that for future orders, we cannot offer refunds for products that arrive warm, as they remain effective. We appreciate your feedback and your business, and we hope this helps address your concerns. If you have any further questions, please don’t hesitate to reach out to us directly.
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Glenny C.
Jul 24, 2024
Exorbitant prices for little to no…
Exorbitant prices for little to no results.
Response from PendulumJul 29, 2024
Hi Glenny, Thank you for your feedback. We're sorry to hear that you didn't experience the results you were hoping for with our product. Our products are made in the United States, and we've invested in building our own lab to ensure the highest quality and efficacy. This contributes to the price, but we believe it provides the best possible product. To help with costs, we offer several ways to save: Referral Program: Refer a friend and earn 30% off your next purchase. Bulk Purchases: Save money by buying in bulk. Membership: Enjoy additional savings as a member. For optimal results, we recommend giving the product 90 days, taking it consistently, and ensuring you have plenty of fiber in your diet. I don't see a record of your purchase from our website, where you will always find the best prices and exclusive offers. Could you please let us know which product you used and where you purchased it from? Our customer support team is available to discuss your experience further and explore how we might better meet your needs. Thank you again for your feedback. Best regards, Christine Keating Customer Support Manager Pendulum Therapeutics
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Ami M.
Jun 19, 2024
Steals Money!
I cancelled way back in May after 1 shipment of their ineffective product. They charged me again. I jumped through hoops to get a refund. Then they just charged me again and claim they didn't! I have a screen shot a bank records. Do NOT deal with this company.
Response from PendulumJun 20, 2024
Hi Ami, We are truly sorry to hear about your experience and understand your frustration. Customer satisfaction is our top priority, and we take your feedback very seriously. We apologize for the inconvenience and the issues you've encountered with your cancellation and refund. This is certainly not the experience we want for our customers. Please reach out to us directly at [email protected] with your details, and we will ensure this matter is resolved promptly. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention. Christine Pendulum Customer Care
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Maegan C.
May 30, 2024
I ordered a month's worth of GLP-1…
I ordered a month's worth of GLP-1 probiotic and it made me feel ill. I forgot to cancel and was charged for another one. It says if you contact within 24 hours they can cancel and refund. However, it's been 6 days and I've sent 2 emails, left 2 messages and even spoke with someone on Instagram. No one is contacting me back! Customer service is non-existent apparently. I just want to return my unopened package/product and get a refund.
Response from PendulumMay 30, 2024
Hi Maegan! I'm so sorry to hear this. I checked our records and show that your request was received today, and a refund has already been processed. You should see this on your account in 3-5 days. Please don't hesitate to reach out if you need any additional help.
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J J.
Feb 14, 2024
EXTREMELY POOR CUSTOMER SERVICE
EXTREMELY POOR CUSTOMER SERVICE I ordered weeks ago, received confirmation of order, still have not received product or reply to multiple emails. Unfortunately email or sail mail is the only way to make contact. I haven't taken the product long enough to offer a review on it. I'm out of product now so likely won't be able to answer that, but I certainly would give 0 stars for customer service for Pendulum Life Therapeutics!
Response from PendulumMar 4, 2024
Hi JJ. I would love to follow up on this and provide you with the excellent customer experience we strive for here at Pendulum. Please reach out to us at [email protected] and ask for Christine. I am confident we can get this resolved for you!
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Jennifer P.
Feb 10, 2024
Do not subscribe to Pendulum
Do not subscribe to Pendulum. I tried the Metabolic Daily but didn't notice a difference. So when it came time for my next shipment, I decided to cancel my membership. THEY MAKE IS AS DIFFICULT AS UNSUBSCRIBING FROM A PRINT MAGAZINE. Once you access your account it's easy to find the cancel subscription button, but once you hit it, nothing happens. And there is no customer service except a crappy popup that refers you to nothing helpful. When you do finally get to an email customer service form, they auto respond saying it will take 3 to 4 days to get to you, they are so busy. BUYER BEWARE, if you don't like it you'll be jumping through hoops get get away.
Response from PendulumMar 4, 2024
So very sorry that you had this issue, Jennifer. We did have a technical bug with our site at the time you were trying to cancel. Rest assured it's been fixed and we have released updates to our account page to make it even easier to manage. We are also back to our under 24 hours response time. I'm sorry you had such a poor experience and appreciate you taking the time to let us know. If you decide you would like to try one of our other products, please feel free to reach us at [email protected] and ask for Christine. :)
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Rheonna W.
May 23, 2023
NO CUSTOMER SERVICE! CANCEL
Product did not work for me. The real nightmare was trying to cancel! They make it impossible! No customer service!! I had to go through my bank to cancel! DO NOT GIVE YOUR PAYMENT INFO to them!
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