PendulumReviews of pendulumlife.com

Response from PendulumOct 7, 2025

Hi Cherri, We’re so sorry for the confusion and frustration you’ve experienced. We completely understand your concern. To clarify, Pendulum is officially partnered with Dr. Li, who collaborates with us to share credible, science-based education about gut health and metabolism. Dr. Li recently made a public statement about AI-generated deepfake videos being used by other companies without his permission. We want to reassure you that Pendulum has never used AI-generated deepfakes in any of our marketing. Every video or ad featuring Dr. Li from Pendulum is part of our verified, official collaboration. We’re truly sorry that you had trouble reaching us, and we appreciate you bringing this to our attention. Our Care Team is reaching out to you directly to resolve your order and ensure your refund and cancellation are processed right away. Thank you again for sharing your experience. - The Pendulum Team

Response from PendulumOct 7, 2025

Hi Kim, We’re really sorry for the frustration this caused and completely understand how upsetting that must have felt. Thank you for taking the time to share what happened. Even though some time has passed, your feedback is still incredibly valuable to us. Pendulum offers both one-time purchases and subscriptions, and we want those options to be as clear as possible. We’re also sorry you weren’t able to reach us by phone at the time. Our support line is active, and our team is always available by email at [email protected] if you ever need help in the future. We take situations like this seriously and appreciate you bringing it to our attention. - The Pendulum Team

Response from PendulumMay 7, 2025

Hi Natalie, Thank you so much for reaching out, and I’m truly sorry for the frustration and disappointment caused by your first order being canceled. We completely understand how frustrating this must be—especially when you were giving us a try for the very first time. I see that my colleague Christine has followed up with you and explained that your order was canceled due to our security checks. These are in place to help protect your account, but unfortunately, our system made an error in this case. I genuinely apologize for the inconvenience. The good news is that your refund has already been processed, and it should appear on your statement within 3–7 business days, depending on your bank. We’d love the opportunity to make this right and show you the experience we aim to provide. If you decide to place a new order, your new-member discount code is still valid—we hope you’ll give us another chance. Please let us know if there’s anything else we can do to help. Yours in gut health, The team at Pendulum

Response from PendulumOct 7, 2025

Hi MJK, We’re really sorry to hear that you didn’t get the results you were hoping for and truly appreciate you giving Pendulum several months to see how it might work for you. Everyone’s gut microbiome is unique, and while some people notice changes within a few weeks, for others it can take longer—or sometimes require a different approach. We completely get how frustrating that must feel after putting in the time and investment. Your feedback helps us continue improving how we educate and support customers through their gut health journey. If you’d ever like to talk through your experience in more detail, our Care Team is always here to help at [email protected]. Thank you again for sharing your honest perspective. It helps us grow and serve our community better. 💜 - The Pendulum Team

Response from PendulumJan 2, 2025

Hi Sunni, I'm so sorry to hear you had some trouble canceling your subscription and order. I just checked and saw our representative, Lloyd, was able to cancel your order that was originally scheduled for December 27, 2024 and he provided a full refund. I also confirmed that he canceled your subscription, so you won't receive future orders. I deeply apologize for any inconvenience you may have experienced, I know its frustrating when there is friction to cancel. We do our best to notify customers of upcoming orders with 6 days notice so there is ample time to make adjustments, and we try to make account management easy through our portal. I'm sorry we missed the mark here- our team is always here to help should you need future assistance.

Response from PendulumJan 2, 2025

Hi Meghan, I'm Lauren from the Customer Care team at Pendulum. I'm so sorry to hear that you were charged despite adjusting your order frequency. I just checked your account and saw that our representative Faye provided a full refund for the most recent order. I also noticed you canceled your subscription due to this inconvenience, so I applied a small discount if you choose to reactivate. I want to deeply apologized for the confusion; I've shared your experience with our Website team so we can make this process clearer moving forward. We deeply value your feedback, and thank you for taking the time to share this with us to we can continue to improve our service.

Response from PendulumDec 12, 2024

Hi David, We’re sorry to hear that your probiotics were delivered a bit warm, and we appreciate the chance to address your concerns. There’s no need to worry if your bottle arrives warm, the product is still viable. Our product is packaged in insulated material to ensure it’s protected from the heat as much as possible while in transit. The bottle also has an airtight seal to maintain the stability of the probiotic strains during shipment. We have conducted testing in an ISTA Certified lab in summer-like conditions, with temperatures between 71°F and 110°F over 5 days, and found that our probiotic strains exceeded our viability and AFU standards. We do recommend that you refrigerate your product upon receipt to maximize potency. This is especially important once the airtight seal has been removed. Regarding the live cell counts, we measure live AFU viability with Flow Cytometry and all of our products are designed to meet the label claim AFU. Please let us know if you have further questions as we want to ensure your concerns are completely addressed! Yours in Gut Health, The Team at Pendulum

Response from PendulumDec 5, 2024

We’re truly sorry to hear about your experience and want to sincerely apologize for any frustration caused. We assure you that this is not the standard we strive for. To clarify, our subscribers can easily cancel their subscriptions by logging into their account and selecting "Manage Subscriptions." Additionally, you’re always welcome to contact us directly for assistance at help.pendulumlife.com or by phone. Our phone number is conveniently listed on each bottle for quick reference. We’d love to make this right for you. Please reach out to us, and we’ll promptly refund any charges that were made in error. Your satisfaction is incredibly important to us, and we’re here to help. Thank you for bringing this to our attention. Pendulum Customer Care