Yan Ting K.
Product never arrived; poor service; terrible experience
Ordered two months plus ago and still not received the products. I have emailed them over the course and responses were always slow. They told me they checked with the shipping company already a month ago and I would receive shortly but nothing happened. It is extremely weird as they said DHL is the carrier but I never get any email or call from DHL. While they said I would get the Penalty Box in 3 - 7 day, I have not yet had anything after 70 days. I asked for refund but they are quiet. I seriously doubt whether it is a scam with my painful experience. The Penalty Box is utterly a penalty to me. (Update: I tri-checked the checkout page and I paid extra for the DHL express, i.e. 3 - 7 days (it states"$8.00 via DHL Express - 3 to 7 Days" in shipping). I should expect a BIG DIFFERENCE in delivery time. However, 81 days after my order, I have received nothing from Penalty Box. I sent my order number to the support email (the support email address of Penalty Box which they provide,following the same email chain) as suggested (on 24 Jan). No surprise, they haven't replied my email yet, just like other emails (sent on 21 Jan, 22 Jan). I believe they are trying hard to substantiate my statement that customer service is subpar. I will keep update my terrible experience I have until it is settled. As of writing, they have replied this post twice but have not replied my emails yet.)
Response from Fit LaunchJan 24, 2022
What’s your order number? Please email [email protected] Also you have a selection between DHL or economy shipping so there is a BIG DIFFERENCE in shipping service due to the one you select. Feel free to look on our checkout page. DHL does not say that look on our site for anyone viewing this review



