Penaltybox is listed under Equipment & Associations.
Penaltybox (penaltybox.com) has 14 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Equipment & Associations · Panorama City, California
Excellent
Equipment & Associations · Seattle, Washington
Excellent
Equipment & Associations · Moscow, Idaho
Excellent
Equipment & Associations · Torrance, California
Excellent
14 approved reviews, newest moderated first
ANNA T.
The absolute worst customer service of all time! I have reached out 5 times and get no response or answers. I haven't received my product ( I ordered 14 units) and I have been asking the approximate shipping time, no response. They will not answer emails! I don't even know if this a real business or a total scam! I have requested a refund, but likely will not hear back from them.
Paul B.
Waited months for the product to arrive, so long in fact I ordered it from another source and when I tried to cancel my order they ignored me. Don’t order from them, their customer service is appalling and their product is over priced. Much cheaper alternatives online
J K.
Ordered items June 2022 - they never came. They offered replacements - they never came. Ordered a sharpener that never came this year. They were amazing for so long but not now -- not sure what happened but I would not order
Christine Donnelly S.
Ordered 6 month subscription 12/14/21 and received only 4. Mind you it took a year to get those 4 and they have no refunded me for the 2 remaining ones. I got the same excuses as the other review about being understaffed and slow product deliveries. Nice concept but poor execution and now their email is disabled
Sebastian van der H.
Total scam + credit card deductions for some membership. Never received the product either.
Kalvis K.
They did not send receipt and later I got 10 dollars deducted from my card for some membership I never asked for. I just bought equipment. Be careful.
Tara
I ordered items from the Penalty Box in January, 2022. It is now almost December and I still have not received them. I have reached out several times and have been told supply issues, workforce issues, shipping delays etc. They offered me a free item due to their poor service, but I haven't received these items either. I have requested a full refund and waiting for a response which is delayed because they are "understaffed".
Kathie D.
Wonderful company with outstanding products and a wonderful mission of helping others.