Roberta V.
You weren't allowed to sell this item…
You weren't allowed to sell this item (copyright infringement)and therefore It wouldn't get past customs! Took a month to get a full refund. Kept fighting with me and asking for "discount". Yet it never left China!
Response from PemagearNov 4, 2025
We’re very sorry for the inconvenience you experienced. Unfortunately, there were unexpected issues with the shipping carrier, and we needed additional time to verify the situation directly with them before resolving your order. We completely understand your frustration and sincerely apologize for the delay. Please rest assured that our store strictly follows all brand and copyright policies, and we take every measure to ensure our products comply with regulations. Your feedback is extremely valuable to us, and we’ll continue improving our process to provide a smoother experience for our customers in the future. Thank you for your understanding and patience.