Peers HardyReviews of peershardy.com

I called to order a new watch strap. An invoice was raised and paid the same day. 3 days later they emailed and stated there was no stock and the strap would be nearly impossible to find. Now they are delaying refunding me my money. My advice would be to go elsewhere and avoid this company. I can see why there are so many 1 star reviews now.

My partner brought me a watch for my 30th birthday. Once I opened and set it, the watch hands would randomly stop working, then start again and then stop. Therefore, you could not tell the time using the watch. We contacted Peers Hardy and although they offered to repair the watch there was no apology for the inconvenience this caused and it took 2 months for the watch to be fixed. We explained this was a special birthday gift that I was unable to wear and you would have thought that their customer service would have been better and there would have been some sort of apology or compensation.

USELESS USELESS!! Cant even deliver a watch on time despite their own quoted time. Rang them and had a another USELESS arrogant woman on the phone who didnt give a care in the world about the delay and said just wait and wait! Was meant to be a present but numptys cant even deliver on time!! I will be sending this back as soon as it arrives if it does that is! Avoid this pathetic company and worthless staff attitudes Will buy from elsewhere and suggest you do to!

A massive con. I'd had an issue with my Radley smart watch since purchase, I Contacted Radley and they told me to contact this company. I explained the issue and sent a photo of my proof of purchase clearly showing when the watch was purchased and the type of watch. After chasing up what I thought was a repair I got a reply offering me 50% off a new watch as mine was out of warranty and they dont fix smart watches - why ask me to send it in when they already know this? The 50% off made the watches offered more expensive than Argos. I'll never purchase a Radley watch again or use this company for anything.

October 2024 I requested a new movement for my gold Rotary watch but after paying £141 to Rotary the same problem continued. I contacted Peers Hardy recently explaining what happened and they got my watch working again with no extra charges. Thank you Peers Hardy

Amazing service from Peers Hardy. Dropped a Rotary Watch in yesterday for repair. Received a call less than 24 hours later to say it was mended & ready for collection. Couldn’t fault the service we received.

Terrible customer service with watches that break in a couple of weeks. Had a watch returned twice to them snd both times they replaced the battery and sent it back. No repairs were made. And needless to say after a few days tye watch had stopped again. Avoid.

I was given a Radley watch for Christmas which didn’t charge or count steps. I sent it to be repaired but it couldn’t. E fixed so was offered a replacement. However they didn’t have my watch in stock so I have to pay almost £70 for the next model up. I received this around February and thought it didn’t seem to be counting my steps correctly but it was hard to be sure. I spent a day in London with my sister, her Garmin watch showed 29000 steps whereas my watch only counted 8000! I sent it back to be checked only to be told that the steps counter is fine and it was because the software hadn’t been updated in a few weeks. The update gives new watch faces etc and should not effect the step counter, which has never worked. I then said I’d test it again at home and complete to a Fitbit. I was told this wouldn’t work as they couldn’t be compared, she said a Fitbit or Garmin would be better. I did say that I understand there will be a discrepancy between watches but not several thousand fewer steps counted by the Radley. She insisted that yes this is correct. So the upshot is, even though the Radley was purchase to count steps, I Holland expect that because it’s an entry level cheap watch, even though it was over £100. The last I spoke to is ride and condescending and I would avoid this company at all costs. If you have a faulty watch don’t bother with the warranty just return for a refund.