Peepshow ToysReviews of peepshowtoys.com

Awesome all-body-safe & good service experience. I am not ashamed to say I've been shopping with them for almost 4 years now. They don't sell porous and toxic toys like almost every other toy & vibe retailer, and their rotating deals are fun to watch, and the product photos are really pretty and well-done (clean). Since I own a couple dozen vibrators and other products (for variety!!), I've learned that batteries don't last forever, 1 to 2 years is normal for vibrators wherever you buy from. I had a wand die on me once after 8 months, so I emailed Peepshow's support (contact form) and got a response the next day, and then a replacement for the toy. Recommended to my open-minded friends!

I tried ordering from them, but three of their vibrators broke in a row (two of them after only a month or so--battery issues, which they said they were aware of and fixed, only to send me more with the same problem). After the third one they just stopped responding to my emails and blocked my negative review from their website. I spent more time talking about returns than actually using the toys. Awful.

They advertise discrete shipping, but will turn their backs on you the moment it suits them... I ordered an item that once it arrived, clearly wasn't for me. When I tried to return it, they said no returns because of what it was. Even though once I realized it wasn't for me, I bought a similar item from a different company and they accepted a return without question. I had to turn to PayPal. At which point, they went into specifics as to what the product was and talked about my body in ways that would lose them a sexual harassment case in court! Now I have to worry that they will exploit other personal information that they gathered as part of this transaction.

I liked that they had body-safe toys, they were recommended a lot on Reddit (I'm sure lots of paid shills snuck in there), and they had great Black Friday deals. I was so excited about getting an nJoy Pure wand and a couple of other smaller purchases. After I placed my order, there was a mixup with USPS and my order wasn't properly delivered. It wound up being returned to sender. The customer service rep I spoke with, "Julia," said that they could look into price matching me and giving me the sale price on a new order. I reached out a few days later...No reply. Sent another message another couple of days later. No reply. One last message (where I was upset because they hasn't refunded my entire balance yet, after a few weeks). No response, but at least I got all my money back within minutes of that email. They did finally refund my money but this was an all-around miserable experience. Their customer service is either understaffed or just doesn't care. I understand mistakes happen but radio silence from customer service just feels disrespectful. I was planning on spending hundreds of dollars at this site if I had a good experience, so I guess its their loss. TL;DR: Be careful about buying from Peepshow Toys.

Extensive product line, reasonable prices, and excellent customer service.