지우현
You are 'waiting' for the worst experience.
If you are considering paying, please read this review first. What I've experienced could happen to you. In early November, I made a one-month payment ($74.99 + $19.98) to gain access to a private profile. Pickviewer initially informed me it would take about a month. Pickviewer promised to guarantee the payment validity for the duration of the wait, so I waited patiently. However, after one month passed (early December), the access was still "waiting," and an additional payment ($99.99 + $9.99) was charged. I immediately inquired about the December payment, and Pickviewer gave me an incomprehensible reply: they claimed the November payment was guaranteed, but the December payment was separate. When I requested a refund, they gave me an absurd response: they would refund the December payment, but doing so would cause me to lose the validity/access associated with the November payment. Because of this, I requested a refund for both the November and December payments. It has now been over three days, and I have received zero feedback. Access to the private profile is still unavailable. Unlike the beginning of our communication, the inquiry team—which was previously responsive daily via web and email—now seems to be deliberately ignoring my inquiries. My request is one. 1. A full refund of all payments made in November and December ($74.99 + $19.98 + $99.99 + $9.99). Pickviewer, do not ignore your users. Why are you failing to respond to my email inquiries now, unlike how responsive you were at the beginning? ----------------------------------------------------- ADDITIONAL REVIEW REGARDING PEEKVIEWER'S RESPONSE You claim you "couldn't find my details," yet I already sent all the necessary information (receipt number, name, etc.) via email three days before I posted this public review. You responded to my individual email inquiries with generic, manual template replies (similar to a bot) that failed to resolve the issue, and are now repeating the same request on this public review site, forcing me to resubmit the form. This unnecessarily complicates the resolution process. I have submitted the requested verification form again. I have paid a total of ($74.99 + $19.98 + $99.99 + $9.99) without ever receiving access to the service. Furthermore, for one of my payments (the $9.99 charge), I did not even receive a receipt email from your end. My part in this process is now complete. You must immediately verify the receipt number I provided and locate my account.Process a full refund without delay. To other potential customers reading this: Be warned that this company repeats formulaic responses even to individual inquiries and forces users into redundant, complicated processes to delay refunds. My 1-star rating stands until the full refund is complete. ------------------------------------------------ Additional updates. I got a full refund. As promised with Pickviewer, I raise my horoscope from 1 to 3. The reason I cut 2 points is because my time was wasted. Thank you for the correct processing.
Response from PeekviewerDec 9, 2025
Hi, 지우현! Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for the confusion and frustration caused by the payment situation. Your feedback is invaluable, and we deeply regret any inconvenience this may have caused you. We’ve looked into our system but couldn’t find a match for your details. We’ve requested some additional information from you so that we can investigate further. Once we have it, we’ll be able to review your case and provide a proper resolution. ____________________________________________ Updated We’re sorry that your experience with us wasn’t as smooth as we’d hoped. Your feedback helps us improve and provide better service moving forward. A refund has now been processed, and you should receive it within a few business days. We truly appreciate your patience and understanding. Kind Regards, Peekviewer Team




