PebblebeeReviews of pebblebee.com

Response from PebblebeeJun 18, 2025

Hi Tyler, We’re really sorry to hear that your experience has been frustrating on multiple levels. It’s clear that our product didn’t meet your expectations, and we regret that we weren’t able to provide a better outcome. Regarding the Card tracker, we understand how it could be disappointing for it to break inside a wallet. The card is slim and designed to be portable, and does withstand pressure to a certain degree. That said, we’re glad we could at least replace it for you. We also hear your concerns about the return window and review link. Our 15-day policy is standard for many direct-to-consumer brands, but we recognize that it can feel restrictive in cases where things don’t work out as expected. As for the review link, we want feedback at all stages of ownership and are looking into extending the review window for exactly this reason. The limitations you experienced with Android are largely related to Google’s Find My Device network rollout, which has been gradually improving. We’re continuing to work closely with Google to ensure the network performs as it should, but we fully understand your disappointment in the meantime. If you’d like to reconnect with our team directly, we’re here at [email protected] and would be happy to explore options to make this right. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Filipe, Thank you for your detailed review and for taking the time to share both the positives and the areas where we clearly fell short. We regret the shipping delays and confusion around product availability. We’ve since tightened our inventory communication and fulfillment processes to avoid situations like this. Regarding the emails, we are reviewing our notification settings to ensure that communication stays relevant and respectful of your preferences. You are right that the firmware reset process is particular as we want to avoid unintended resets. We’re actively working on improving that experience and appreciate your patience while we resolved the ringing issue due to Apple and Google networks. The feedback you shared around surveys and perceived timing is also something we’re taking seriously. We’re glad our support team was able to help and follow through on updates. If anything else arises, feel free to reach out directly to [email protected]. We value your trust and will continue working to earn it. Update (06/19/2025): We want to clarify that the request for personal details such as your full name or phone number did not come from us. That process is part of Trustpilot’s verification system and is entirely independent of Pebblebee. We do not control how they manage content or review authenticity checks. Our only goal is to support you and improve your experience. We’ve responded to each concern you've raised and have continued to offer solutions. We’re genuinely sorry that you still feel disappointed, and it seems that despite our efforts, there may be little we can do to change that. That said, if you ever decide to re-engage, our team remains ready to assist... Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Philip, We’re truly sorry for the delays you’ve experienced and the impact this has had, especially given your upcoming travel and the importance of these devices for your family. This situation does not reflect the level of reliability or care we strive to provide. Backorders should always be communicated clearly and handled with greater transparency. We also understand your frustration around the shipping charge not being refunded, and we agree that international customers deserve better in that regard. We appreciate your patience and are reviewing your case internally to understand what went wrong. Please email [email protected] with your order numbers and reference this message so we can personally prioritize your order or offer an appropriate resolution. We never want any customer, especially one depending on us for family safety, to feel let down. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Ray, We're sorry to hear about your experience and appreciate you taking the time to share it. We understand how frustrating it must have been to feel unsupported, especially when something as simple as charging the device created a barrier. Our Card comes with a USB-C charging cable, which is becoming more common globally, but we understand that not everyone has access to a compatible USB-C port. We should have communicated that more clearly, and we’re working to improve both the unboxing experience and product guidance. As for support, we recognize the limitations of not having a phone line and are investing in faster, more responsive chat and email service to better support our customers. You deserve a better experience, and we’re working to deliver that. If you're open to it, we’d still like to make things right. Please reach out again to [email protected] and mention this review. We’ll ensure your issue is resolved properly. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Michael, Thank you for your feedback. We’re sorry to hear about the confusion with your order and the frustration it caused. You’re right that the visual similarity between our Apple and Android-compatible products can be unclear, and we’ve since updated our website to better highlight these differences before purchase. We’re also continuing to improve product labeling and compatibility guidance across all platforms. We now have the universal products that work for both Apple and Google and you don't have to differentiate them anymore. We understand how disappointing it is to pay significant shipping fees, especially internationally, and not have them refunded after returning a product. While this is a common policy due to logistics costs, we know it can feel unfair in cases like yours, and we’re reviewing ways to handle these situations more thoughtfully. Your point about the Pebblebee app without the Android Find My Device network is also valid. While the network is now improving globally, earlier availability gaps impacted many Android users. The Google Find Hub network is active, and live now and has been performing very well for most customers. If there’s anything we can still do to support you or clarify what’s available now, feel free to reach out to [email protected]. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi David, Thank you for bringing this to our attention. We're sorry for the inconvenience caused by follow-up emails after you abandoned your cart. Our intention is never to spam, but rather to provide a helpful reminder in case someone still intended to complete their purchase. That said, we understand it can feel intrusive, and we take your feedback seriously. You can unsubscribe at any time using the link at the bottom of our emails, but if you’d prefer, we’re happy to remove you from all communications manually. Just reach out to [email protected] and we’ll take care of it right away. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi L. Hul., We’re sorry to hear that the experience with the Clip didn’t meet your expectations, especially since it was intended to support your mother. That’s exactly the kind of use case we design for, and it’s disappointing to learn we fell short. The phone-locating feature should work through a double-press on the Universal Clip when both devices are within Bluetooth range and permissions are properly set. However, we understand that reliability is key, and if the feature didn’t work consistently, that’s a serious concern. We’re continuing to improve functionality and user onboarding, especially for families supporting older adults. As for the return process, your feedback is valid. While our policy does include a restocking fee and return shipping, we recognize that it can feel unfair when the product doesn’t deliver as expected. We're reviewing these policies to find a better balance between fairness and operational costs. Thank you for taking the time to share your experience. If you're open to it, we’d be happy to revisit your case directly. Please reach out to [email protected] and reference this review. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 19, 2025

Hi Breanna, We’re sorry to hear about your experience and completely understand your frustration. Ending support for older products is never a decision we take lightly, but in some cases, changing platform requirements and technical limitations make ongoing support unsustainable. That said, we always aim to offer more than just a “buy a new one” solution. If that was your only takeaway from our response, then we clearly missed the mark in how we communicated. We’d like the chance to revisit this and explore whether there’s a better resolution we can offer. Please reach out again to [email protected] and reference this message so we can follow up properly. Pebblebee Team Peace of Mind, Always Within Reach