PebblebeeReviews of pebblebee.com

Response from PebblebeeJul 17, 2025

Hello Vincent, Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble you've had with your trackers. That’s definitely not the quality we aim to deliver. We do want to clarify one point: the keyring loop on the Pebblebee Clip is not glued. It’s securely molded into the device as part of the manufacturing process. That said, if something came loose, it may be a defect, and we’d love to make it right. Please reach out to us at [email protected] so we can look into this further and help resolve the issue. We’re here to ensure you get the performance you expect from our products. Thanks again for your feedback, it helps us improve! The Pebblebee Team Peace of Mind, Always Within Reach.

Response from PebblebeeJun 18, 2025

Hi Sergio, We’re sorry to hear about your experience. This is not the level of reliability or clarity we strive for. Our tags are designed for long-term use and have helped many customers stay connected to what matters. It sounds like one of your devices lost connection and another ran into a connectivity issue that has been addressed in a recent firmware update. We understand that the troubleshooting process can feel overly technical at times, and we're actively working to simplify it. We also recognize that public reviews like this can influence how others view our brand. Your feedback helps us improve both our product and the way we support it. Google and Apple continuously update their software, as a consequence, Pebblebee devices will also require firmware updates from time to time. If you're open to it, we’d be happy to guide you through the process of updating your affected devices and provide more direct support. Please reach out to [email protected] and mention this post. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Daniel, We’re sorry to hear that your experience fell short of expectations. Our tags are built to last, and we know how frustrating it can be when something stops working after just a few months. It sounds like your unit may have encountered a rare firmware issue. We’ve resolved similar cases through a quick firmware update or replacement, depending on the situation. When Apple or Google make software updates on their end, sometimes that requires a Pebblebee firmware updates. We'd appreciate the chance to make this right and ensure you get the reliable experience you expected. Please reach out to [email protected] so we can take care of this for you.

Response from PebblebeeJun 18, 2025

Hi Simon, We're sorry for the frustration and the experience you’ve had. That definitely doesn't reflect the level of service or performance we aim to provide. Location issues can sometimes be device-related or tied to app permissions, but we always take customer feedback seriously and never want to place blame unfairly. If you've already returned the item and haven't received your refund, that's a concern we want to fix immediately. Please email [email protected] with your order details and mention this message so we can prioritize and resolve this for you right away. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi CS, We’re sorry to hear that your device wouldn’t pair and that you didn’t receive the support you needed. That’s not the experience we want anyone to have. We’d really appreciate the chance to make this right and help you get your device working as intended. Please reach out to [email protected] with your order details, and we’ll take care of this as quickly as possible. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi James, Thank you for your feedback. We’re truly sorry to hear about your experience with customs charges and communication. That’s not the level of clarity or support we aim to provide. We do our best to ensure accurate customs declarations, but international duties and fees can vary depending on local regulations and are sometimes beyond our control. That said, we take concerns like yours seriously and are actively reviewing our international shipping processes to make sure customers are better informed upfront. We also never intend to avoid questions, and we apologize if you felt your concerns weren’t addressed properly. If you're still waiting on a response or need further clarification, please contact us again at [email protected] and mention this review so we can resolve this directly. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Pete, We’re sorry to hear that your experience hasn’t been what you expected. We understand how frustrating it can be when a product doesn’t deliver the value you were hoping for. Since your review, both the Pebblebee app and the Google Find My Device network have seen significant improvements. While the rollout was slower than anticipated, we’re working closely with Google to ensure a more reliable experience across Android devices. We appreciate honest feedback like yours because it helps us improve. If you’re open to it, our support team would be happy to help troubleshoot or offer a replacement. Please reach out to [email protected] so we can try to make things right. Pebblebee Team Peace of Mind, Always Within Reach

Response from PebblebeeJun 18, 2025

Hi Jon, We’re sorry to hear that your experience with the app and product has been so frustrating. We know how important it is for a tracking solution to work reliably, and we take your feedback seriously. Our products have worked well for many users, which is why you’ve likely seen positive reviews online. That said, we also recognize that individual experiences can vary depending on setup, phone model, and network configuration. If your device wasn’t working properly, we’d really like the chance to help resolve it or offer a replacement. Please reach out to [email protected] with your order info, and we’ll do everything we can to turn this around for you. Pebblebee Team Peace of Mind, Always Within Reach