Lissu
Defected device, no refund
I ordered a pack of 4 clips. 3 work ok, 1 does not. They made me try different rebooting processes and even made me send a video of the jingle process. I did - but no success. They will not refund nor send a new device. Still waiting after 4 months. For your reputation's sake, send a new item, that will cost you nothing! This bad aura will cost you your business.
Response from PebblebeeFeb 10, 2026
HI there! Thank you for taking the time to share your experience, we’re truly sorry for the frustration this has caused and for how long this has been ongoing. That’s certainly not the experience we want anyone to have. When a device appears to be defective, our standard process is to walk through troubleshooting steps (including resets and confirmation videos) so we can determine whether the issue is hardware-related and covered under warranty. In cases where warranty requirements are met, we do offer replacements. That said, we’d really like the opportunity to review your case again and make sure nothing was missed. Please reach out to us directly at [email protected] (or reply to your existing ticket) and reference this review so we can look into it promptly and work toward a resolution. We appreciate your feedback, it helps us improve, and we genuinely hope we can turn this around for you.