Adam
Tax and pairing issues, buy everything worked out in the end
[Taxes and import duties] Below are two problems which I resolved after talking with customer service. I include the resolution after the description of the problem. 1. When listing values of items on the package, they don't include price decreases related to buying 4-packs and discounts. For me, the stated value was close to 2 times higher than what I paid, which basically doubled duties and VAT I had to pay for the package. Resolution: Pebblebee reimbursed me for the difference in tax I had to pay. 2. During ordering, they claim that taxes are included, however I still had to pay VAT when the package arrived. The price didn't lower when I filled in the shipping address, indicating I paid the VAT twice. Resolution: I didn't pay VAT twice. According to Pebblebee, this "tax included" message is only invalid for customers in Switzerland due to being in Europe, but not in EU. [Customer Service] They reimbursed me for additional taxes I had to pay due to incorrectly stated values of items on the package, but they couldn't help me with my trackers not pairing (I managed to pair them eventually without their help). [Trackers] The trackers work well, but there may be issues with pairing. Particularly on Fairphone, it was impossible to pair multiple trackers (2-3) during one day and I had to spread out the pairing process over multiple days.