Pebblebee Reviews | Read Customer Reviews of pebblebee.com

Pebblebee Reviews | Read Customer Reviews of pebblebee.com

Pebblebee reviews

Showing 49 reviews with 1 star · Clear filters

G M.
Jun 28, 2026
Don't waste your money!
I bought two of these in July 2025. One failed to charge after a few months. The second died the same way after a year. I had hoped they may last a little longer than that. Fortunately there are many other brands available now.
Response from PebblebeeJul 2, 2026
Hello, We're sorry to hear about your experience, and we understand how disappointing this must be. Based on the timeline you shared, your devices are still within our warranty period, and we'd be happy to look into this for you. Please reach out to our support team at [email protected] with your purchase details, and we'll be glad to review the issue and help with the warranty process. We appreciate your feedback and hope to have the opportunity to make this right. Kind regards, The Pebblebee Team.
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Adeline Mc M.
Jun 15, 2026
Rubbish Pebblebee Clip & card
Rubbish I bought pebblebee clips & cards They do not refresh regularly I do not recommend these products. AVOID at all costs
Response from PebblebeeJun 15, 2026
Hello Adeline, I'm sorry for the frustration. Based on the information provided, the issue appears to be related to the Apple Find My / Google's Find Hub network rather than the Pebblebee device itself. Pebblebee trackers rely on these networks for location updates. We are happy to hear your feedback. Please reach out to [email protected]. Please let us know if you'd like us to review anything further.
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Sion -.
Apr 13, 2026
Unreliable junk
Bought 4 in November and 2 have stopped working. 1 I bought from Google previously lasted about the same time. Not fit for purpose
Response from PebblebeeApr 18, 2026
Hi there, We’re really sorry to hear this. If you’re open to it, please reach out to us at [email protected] with your order details so our team can take a closer look and review the next steps with you. Thank you for sharing your feedback. — The Pebblebee Team
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Vincent J.
Mar 26, 2026
piece of junk
I have used the clip for about a year now. A few months ago the battery went empty, on witch I didn't got a notification. After charging, it won't connect anymore. Peace of junk. Oh, and when it used to work, it had a lot of connection difficulties. Even when I had my phone 10 cm next to it.
Response from PebblebeeMar 27, 2026
Hi there, We are very sorry to hear that your experience with the Clip has been so frustrating. A year of use is quite a while, but it sounds like the device isn't performing the way it should, especially with the connection issues you described. We would love the chance to look into this for you and see if we can get your Clip reconnected or identify if there is a hardware fault. Please reach out to our team at [email protected] so we can troubleshoot this together and find a solution for you. Best regards, The Pebblebee Team
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Dee
Mar 15, 2026
The worst product I ever purchased
The worst product I ever purchased. The card5 worked for one day only to fail ever since. I deleted it and repaired it several times, but there's no fix. Customer service barely responds, and if they do, they ask the same question about firmware. No other solution is offered. Do not buy anything from this company because it would be just a donation.
Response from PebblebeeMar 17, 2026
Hi Dee, I’m really sorry to hear about your experience with the Card 5. That’s certainly not the experience we want anyone to have, and I understand how frustrating it must be to have a device stop working after only a short time. Thank you for trying several troubleshooting steps already. I also apologize if our earlier responses felt repetitive, that’s not the level of support we aim to provide. We would like to continue to work with you to get the issue resolved. Our support team is persistent and dedicated to helping our customers find a resolution. Best regards, Pebblebee Team
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L X.
Mar 14, 2026
Retourenabwicklung sehr enttäuschend
Leider hat das Produkt nicht funktioniert bzw. das Auffinden war bei einem Test nicht möglich. Nachdem ich fristgerecht die Rückgabe in die Wege geleitet hat und mein Paket auch nachweislich angekommen ist, habe ich den Pebblebee Support mehrfach erfolglos kontatiert. Bis heute (2 Monate nach Rückgabe) habe ich keine Erstattung oder auch nur eine Antwort des Supports erhalten.
Response from PebblebeeMar 19, 2026
Hi there, We’re very sorry to hear about this — we understand how frustrating this must be. Please reach out to us at [email protected] and include your order number and return details, so our team can review your case and follow up with you directly regarding the refund. Thank you for bringing this to our attention. The Pebblebee Team
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Joe A.
Mar 13, 2026
Poor delivery, lost items, customer service undependable
Order 579328. Ordered directly from Pebblebee and they show item delivered to my front door but since I was out of town and my son wasn't able to check until the next day, I assume it was stolen off my porch. Contacted them via email and they refused to acknowledge their responsibility in not sending it at least to a parcel locker via USPS or UPS. DO NOT BUY from them directly. There are many airtag competitors on Amazon with better Amazon service than this company.
Response from PebblebeeMar 14, 2026
Hi Joe, We’re sorry to hear about this situation — we understand how frustrating this situation must be. According to the carrier’s tracking information, the order was delivered to the address provided at checkout, and our support team shared the carrier’s delivery confirmation and photographic proof of delivery with you. Unfortunately, once a package has been marked as delivered to the correct address, what happens afterward is outside of our control. We truly understand how disappointing this experience can be. For future orders, we recommend using a secure delivery location, parcel locker, or an address where someone can receive the package directly. Thank you for sharing your feedback. — The Pebblebee Team
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Emily F.
Mar 5, 2026
ROO7OFF
ROO7OFF Title: Unusable tracker + support silence — but instant coupon after 1-star review My Pebblebee Card (Card 5) has been effectively unusable because it will not connect / stay connected to my iPhone, so I cannot rely on it as a tracker. My setup: iPhone 17 Pro Max, iOS 26.2.1. I have tried the pairing process repeatedly and followed troubleshooting steps, but nothing has resolved the issue. Support replied only once with steps that did not work, and I am still waiting for responses to my last two support requests. However, what I did get immediately was this message: “Thank you for your 1-star review of our product Clip 5. To express our appreciation, we generated a coupon code for your next order: THANKYOU-31KRKQY Coupon details: TIME SENSITIVE - 24 HOURS ONLY! 20% Off Your Next Purchase.” I do not want a coupon to buy another product. I want the product I already paid for to work, and I want proper support. What I want: a confirmed fix that works, or a replacement, or a refund. If Pebblebee responds and resolves this properly, I will update this review.
Response from PebblebeeMar 6, 2026
Hello Emily, we apologize for the inconvenience. Our support team is still assisting you and will continue to respond and work with you to get your device up and running. We appreciate you time.
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