April
Extremely disappointed
I was very excited to place my order with this company but waited a while until they released a product perfect for me. After months of looking at the website, they finally released a product that didn't make me feel as though I was wasting money, as their products are quite pricey minus shipping. I placed my order, which was extremely easy to do due to their user-friendly website, and I waited for the item to arrive. I knew it would take a while as it would have to come to the UK from America. A few weeks went by and I had received nothing, not even a shipment email, so I emailed the company. I received a reply very quickly and it was explained to me that there had been a mix up with FedEx, which I understand is beyond their control, but I still did not understand why I had not received a shipment email containing a tracking number in the first place. Nonetheless, I was happy that the company had resent the item using a different postage service, and I received a shipping email containing a tracking number immediately. Furthermore, I was extremely satisfied with this company's customer service at this point. However, I have now been hit with a customs fee of over fifty pounds which is almost twice the amount I paid for the item in the first place. Upon researching, I found that this fee is due to the company not following EU regulations. I have also found that the shipping label is only addressed to half of my last name, meaning that if I was to try to collect the parcel from the sorting office, problems would arise regarding my ID. Firstly, I feel that the company should warn their customers that there may be import charges to pay, as I have never had to pay import charges when buying from abroad before. Secondly, I believe that the company should follow regulations of all possible shipping destinations, in order to protect their customers from huge charges as much as they can. I haven't even received the item yet but I do know that I will definitely not be ordering anything from this company again, as I don't feel like any bath bomb is worth over eighty pounds, regardless of a ring.