Holly A.
GI question answered
I had a question concerning my GI issues and a GI doctor was able to answer me in 10 minutes. It was amazing and really helped me!
Pearl, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Pearl (pearl.com) has 169 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Holly A.
I had a question concerning my GI issues and a GI doctor was able to answer me in 10 minutes. It was amazing and really helped me!
Walda J.
The service was great. The Dr was very helpful and time sensitive. Fortunately, I didn't have to seek any further services. My dog was up and active after some Pedialyte and rest. Thank you
Robyn S.
What a fantastic service. Initially Dr Porter advised treatment., then Dr Noel Berger took on the case. What impressed me most was the continual follow up. Whilst I really like and trust my usual vet, follow-up is not a strong point. I would recommend this service to anyone.
Pearl.com C.
I had an extremely unusual question about laws in South Carolina and a Lawyer responded to me within 2 minutes. I was even able to speak with him over the phone and he sent me several links to my email to better help me understand the particular laws I was asking about. Also he send me a like for someone that is trying to fight the same battle as me so that we could try and link forces! I would definitely use this again!!!
Pearl.com C.
The questions I had were answered and was given information to agencies were I could contact for the situation I am trying to take care of.
Suzieann P.
Excellent veterinarian support when my cat became ill over a weekend period. The advice was detailed and over a timely period so didn't feel rushed or generic. I received peace of mind so highly recommend. Only cost NZ $8.
Kim M.
I had a great experience and the interaction with the vet was very pleasant. Overall he took the time to address my question and provide insight so that I had a better understanding of the issues that I had to overcome.
George
Great conversation and advice, but the choice of chatting or conversating via phone should be offered in the beginning. You should not offer to chat for $40 and in the process of chatting, offer to have a phone conversation for an extra $59. This was my big concern, I would have opt out of chatting and moved to conversate via phone. I have paid $40 to chat, $59 to speak to someone via phone, and a $5 fee. This was not right at all!
Response from PearlApr 25, 2022
Hello George, Thank you for the feedback you have provided. We're very sorry for any confusion over the pricing of the service. Phone calls are considered a Premium service. It's not possible to have access to the phone call feature without first paying for the ability to chat with Experts. If you need further assistance please reach out to our Customer Care team from the Contact Us page located here: https://www.justanswer.com/help/contact-us Please be sure to ask for our admin team and reference your review here on Trustpilot. You can also call us directly using this phone number, 1-800-805-5962, or send us an email at [email protected]. Best regards, JustAnswer Customer Care Team