Bonita
Not received in time & refused to refund
It took almost a month to recive my order. I asked before placing the order if I would receive it before Christmas and was told that I would. The order was gifts for my sisters. I did not receive them until the week after Christmas. I tried to cancel the order the week before Christmas because it had not shipped yet and I know it would not make it. I was told the order could not be canceled but I could request a refund when the items arrived. Once my items shipped I requested a refund and was then told due to COVID they could not accept refunds.
Response from Peachy SundayFeb 4, 2021
Hi Bonita, I'm really sorry to hear your experience with us has made you feel this way, we only ever want our customers to love shopping with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right. When you have a chance can you please reach out to us at [email protected] or our 24/7 live chat with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible. Depending on the region/area some of our orders have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic. You can reach our 24/7 live chat here: https://www.peachysunday.com/pages/contact-us Thank you, Peachy Sunday