Derrick C.
Took over a week to process my order.
Placed order on Friday EST 3pm 1/5/2018, website says 1 business day to process order and 2-3 business day for delivery. Used Live chat twice on website to try to tracking number, and was told they would contact the warehouse and then email me the tracking number, took them 2 days to get that number to me on 8pm 1/11/2018. Was told the package was delayed due to manufacturer. Finally received it today on 1/12/2018 and found out that the package was shipped from the manufacturer on 1/11/2017 from New Jersey, 25 miles from my office. I was debating over ordering my product from PCNation vs Amazon, price was $20 lower on amazon with 2 days shipping but tax due benefited me from ordering from you you guys. I'm okay with waiting for 4-5 days but it took a week to process the order and 8 days for me to receive my order. I would have gotten the product I needed on Monday if I ordered from Amazon.
Response from PCNation - United States OnlyJan 17, 2018
Mr Chen, We sincerely apologize for the delay in processing your order and the inaccurate or incomplete information you received from one of our Client Care representatives. Generally speaking, credit released orders placed prior to 3:00pm EST will ship the same day and should be delivered in 1-3 business days. Unfortunately, this was clearly not the case with your order. A PCNation Client Care representative will follow up with you shortly to address the issue with you directly and ensure you are satisfied. Thank you for your understanding.