PCNation - United States OnlyReviews of pcnation.com

Never received tracking number three weeks after purchase. Contacted the company everyday (some days more than one call was made) for over a week with no resolution. Was told numerous times they would call me back. No one EVER called me. People I spoke to said they were having issues with communications with the distribution center. Not sure how a company can have problems with the same order and communications with another department for three weeks. I will never do business with them again

Waiting on my return after 2 weeks! I didn't know that getting a refund would take this long after I done it once before and within a day I got a refund, 2 weeks of waiting? I'm expecting to wait more honestly. I really doubt I'll get into contact with them.

I ordered an M.2 drive from PCNation on March 27 and canceled it the same day before it was shipped from their Carol Stream, IL warehouse March 29 at 12:00AM. According to FedEx tracking, it was returned to the same facility on April 6, having never been delivered to me. Customer service was very cooperative in issuing the RMA, but never issued credit. I have contacted them four times over the ensuing 5 weeks. They offered various excuses, but the refund has never materialized. At this point, my only recourse for my $465 appears to be to warn others from doing business with this company. Having received refunds from Amazon within hours of depositing a package at UPS, PCNation's performance is very disappointing.

Do not buy expensive products from Pcnation online if you live in a high rise without front desk. PCnation refuses to remove the direct signature request and Fedex never calls me to sign and pick up the packages. The service of this place is horrible. A customer service person randomly started arguing with me after I stated the problem with delivery. He said “you are lucky that we are still working and fedex will try delivering again” or “sure if you are willing to sign a waiver to assume all responsibilities of package damage” and 100 other things. That person on phone was unbelievably self-centered and arrogant. I don’t know how he passes the criterion to work on sales or customer service. Also note that returns are NOT free. I will try to get a full refund since I’ve never even seen the products I ordered. However, if I directly process the return online, there is this tiny font line, saying that you are willing to pay $15 or 15% “returning fee”, whichever is greater. Whoa. This website is probably a scam.

This company is useless, I bought a printer from them through Amazon. The printer's title did not specify it was black and white. I bought it thinking it was a color printer. When I opened the box, I realized it was black and white. I Never setup the printer; I didn't even remove the stickers or anything. I sent it back just as it came. I asked for a refund. When I got my refund this garbage of a company, reduced my refund by over $100!!! I called them to ask why such high penalty. They said it was for shipping and the only way to get some, not all of it, of that money back was to buy a replacement from them. I am not buying from them again. Stay away from this company.

I have asked for an RMA on my order 4 times and been told I would be sent a form or survey. I've received nothing.

Never receive the item

I was shipped the wrong part number/item. I called to get the correct part. Customer service told me i had to just return it. then they would credit it and i can then place an order for a a new one. If you couldnt get the part number correct from the get go, how would i trust you again to reorder? I will pass on this vendor. Never ordering again from them.