PayswellReviews of payswell.com

Started off well, managed to cash my first £25, though number of surveys diminished very quickly. Then started to complete surveys but not return to payswell screen and not be awarded points. Sent an email query as advised by the chat bot, now my account has been suspended for violating rules, though no idea what I’m supposed to have done wrong! Have sent several emails to customer support with no response. Also tried to contact via Facebook page with no reply there either. Currently have about £15 in my balance that I can’t access and starting to think I have been scammed given lack of replies from customer service. Pretty upset given how much time I’ve spent filling in surveys. Was clearly too good to be true!

I have been using the site to complete surveys and have been successful Unfortunately I yesterday I made enough points to cash out when I attempted I received an error invalid profile. I used the help button but it just sends a pre programmed email to say they are working on it. They have a phone number and I called and while the lady was nice she said the support team will call in a few minutes. I have not heard anything yet

I joined because MySoapbox survey site was closing in May 2025. Since then, I cashed out a few times with PaysWell, hence the 2 star review. But in the beginning of October, I stopped receiving survey opportunities. Several times I tried to contact PaysWell via their customer service email address. No satisfactory responses. I called, and did not learn anything except that they would re-contact me. After a few more emails, they informed me that my account was locked because their system suspected that I was not answering surveys honestly, and this triggered the lock on my account, but that I could still cash-out while my account was locked. This is not true, as I have attempted multiple times to cash out my $91.32, and have been denied. I have told PaysWell that I’m happy to collect my earned $91.32 and part company with them, and have never received a response. This is a terrible way to do business. Stay far away from this survey site. And yes, I am a survey-taker in good standing with multiple other sites for 11 years and have always provided truthful and helpful responses. I just want my $91.32, please.

Never received my transfer of points from Soapbox to this site after several requests...but never mind. Discovered it need to give my ID to them in order to cash out! In this age of identity theft, I don't think so!! I guess I am out the cash and the frustration of another survey site that doesn't value their members.

Once I got close to 2500 points they had a "Payswell Exclusive" survey that I did. It too information from my streaming history on my prime video account (password has been changed). After about 10 minutes it said the survey was complete and redirected me back to payswell where instead of 292 points it gave me 5. I called support and they say they will look into it and get back to me.

Does not pay well for wasting your time. Typically it takes your answers and THEN says you are disqualified, afyer wasting your time.

I should preface this with I usually don't judge a survey site until it's been six months. I have to make an exception here because I joined in April 2024. When I first signed up, I was able to take a survey and even if I didn't complete it, I at least got 5 points. The best part was being able to cash out at only $10 since some sites only allow $25 minimum. Fast forward a couple of months, and now the minimum withdrawal limit is $25. Yes, $25 and this is for new members. Oh, but I'm not immune either because the 2.5K minimum is supposed to be a bug and yet as of this review, I have to put in a support ticket. And then I don't get to choose the amount. I wish that was the only, though. Earning points can has become tougher of, even though nothing in my situation has changed quite yet. And it's either that or they're out of surveys. That said, I truly do think that Payswell was a good option. I've certainly had success. I also think this could be a sign that their best days are behind them.