Jordan
Buyer beware
Buyer beware: Payscale does not value its customers. The clearest evidence of this is that they auto-renew clients 11 months after their contract initiation. The company sets subscribers up with a "customer success manager" who primarily sends you spam, does not respond to your emails during your license period and does not provide a direct phone number to contact. When we told Payscale we wanted to cancel 11.25 months into our contract, Payscale said they had just auto-renewed us couldn't possibly cancel us because it would render all contracts meaningless. They did propose that instead of canceling our contract, they could change our auto-renewed 1-year contract into a 3-year contract. Yes, that's as absurd as it sounds. When we asked why we would consider that an adequate solution, they said they were sending us to collections -- at that point, we were one week into our new subscription. A real customer-first organization!