payroc.comReviews of payroc.com

**1 out of 5 stars. I would not recommend Payroc to any business owner based on our experience.** I have been in business for over 35 years, and I have never experienced something this unprofessional from a payment processing company. We contacted Payroc simply to request a copy of our agreement/contract. Following that request, our merchant accounts for **two business locations were terminated without our authorization, without our signature, and without prior warning.** We never requested that either account be closed. This is extremely serious. Terminating payment processing for two operating locations directly interferes with a business's ability to accept payments and operate normally. Our experience with Payroc's handling of disputes has also been extremely disappointing. We have established store policies and provide documentation to support our transactions, yet we have not felt properly supported when disputes occur. Instead, it often feels like the easiest solution is to withdraw the disputed funds from our bank account rather than meaningfully consider the documentation and policies we provide. We understand that chargebacks are governed by card network rules and Payroc cannot guarantee an outcome. However, we expect our processor to properly review our evidence, explain the process, and give us a fair opportunity to defend legitimate transactions. We have repeatedly asked **who authorized the termination of both locations, why it happened, and what documentation authorized it.** We expect a clear written explanation. After 35+ years in business, I expect professionalism, transparency, accountability, and proper merchant support. Unfortunately, our experience with Payroc has been the opposite. **1 star. I would highly discourage other business owners from using Payroc.**

They call multiple times per week, they do not respect the fact that we are not interested and have asked them to stop calling us.

Less than expected

I was interested in becoming an agent. After filling out an online form that took several days to receive a response to, I finally heard back from an EVP, who was interested in scheduling a time to discuss the opportunity. After a couple days of back and forth, we finally scheduled a call. Call day comes and he no-shows me. No call, no text, nothing. Emails me hours later that he got stuck with a client and schedules another time on my calendar. I email him back that I'll give him one more shot, but that he's already facing an uphill battle. Then the 2nd call time comes and he no-shows me again! This, coupled with an already poor online reputation, tells me all I need to know about what type of organization this is. Please have mercy on any merchant that signs up with this company.

Very dishonest. At the time I signed up I was told there was no cancellation fee. My rep was a pro at blowing smoke with different sales jargon every time I talked to him. Never told us the same thing twice. When I finally decided to leave 3 years later, I was told there is $575 termination fee. Stay away from Payroc and their rep Jeff Hopkins contacts you tell him you are not interested.

The company is scamming customers. We were locked into a 4-year contract without realizing it. The 4-year contract was never disclosed verbally. We are charged 100 per month for a service we have not used for years. Please be aware that you are locked into a contract with them. Other payment services only charge when you use the service, and the fee is very high. Please don't make the same mistake we did. Don't use them. They know customers will discover the hidden fees and leave, so they lock you into a 4-year contract. We are asked to pay a 500 termination fee for using their virtual services. We do not have any equipment from them—just a virtual service.

Our organization has had a very challenging experience working with MemberClicks and Payroc. Over a six-week period, we have devoted significant time and organizational resources attempting to resolve ongoing system issues. During this time, members who had paid on time and were in good standing were repeatedly and incorrectly cancelled by the system. The proposed solution—to ask hundreds of members to restart the enrollment process and submit new forms—places an unreasonable burden on both our organization and our members. While some will complete the process, others may delay or miss the request entirely, creating avoidable membership loss and disruption. This situation has had a direct operational impact and has not been resolved in a way that reflects the needs of organizations managing large memberships. Based on this experience, we would strongly encourage organizations to carefully evaluate system reliability, data integrity, and customer support responsiveness before selecting these vendors.

They call my business asking for the business owner. I asked what this was for and they said it was for "our merchant services". I asked if this was a sales call and she dodged the question and after asking again she said yes. I told the rep that how they are approaching these cold call is misleading and she just said "have a good day" and hung up.