PaylocityReviews of paylocity.com

Worst Customer Service EVER! The system itself is really nice. Unfortunately, the service is just a total joke. I signed up for pretty much all of the products they offer. They send a team of a dozen people after you who ask for the same data over and over. No one person is in charge. No one knows how the system works as a whole. Implementation was terrible. I was hoping once we got placed with the service team we could iron out the bugs. The service consists of this process... You explain the problem. They don't read the email and reply with a question that is in your original email. I'm guessing they just have to show they are responding to you. You reply with the exact same thing you originally asked. You get bounced around and told that they don't know that product. Most things take days or weeks to straighten out. Things that were working just suddenly stop working and no one seems to know how to fix anything. I love the system itself. It’s very clean and when it works, it’s nice. God forbid you have any sort of issue that requires talking to someone. Sometimes you are just stuck dealing with them because there are some things that are just locked down. If you are not an independent thinker with a ton of patience, then stay away from this product. Right now, they are assigning random people to us telling us they are our dedicated person then they just disappear. It is VERY frustrating. I’m hoping that eventually we get everything fixed. Otherwise, we are going to have to change companies. I’m dreading it because this one took several months to place.

Worthless joke of a company that makes you jump through hoops to spend money that you have paid for... you have to resubmit receipts and then go ask for special receipts when normal medical receipts are not "good enough". I would never recommend this company to anyone for any reason. They make everything difficult and it's not worth dealing with them for anything.

We’ve had a truly frustrating experience with Paylocity. Their customer service is the absolute worst we’ve encountered. They do not return calls or respond to emails, leaving critical payroll and HR issues unresolved for days or even weeks. It feels like once they have you as a customer, you’re completely on your own. We expected a partner that would support us and help us navigate challenges, instead, we’re met with silence. I would strongly caution others to look elsewhere if responsive, reliable support is important to your business.

Everything from implantation to ease of use. After looking at the other reviews they are all accurate. It took them more than two months to set up an import for my accounting software. We started first week of November and it was the end of January before i could properly balance my accounts, do quartiles and year end. The import function wasn't what they claimed to be seamless. There was an error in 4th quarter Tax payments and when i Contacted them they said you could just pay it and we will have an answer for you in about 30 days after they do an investigation. I did it in 10 minutes and gave them the answer and their response was thank you we will get back to you. About 45 days later the said the issue was resolved. I really hate to say it but QB is less expensive and i can do it in about 10 to 15 minutes where as Paylocity takes 20 to 25 minutes providing nothing goes wrong.

I would rate it zero if I could. Mapping function is dismal; customer support and service are nonexistent. The reports I need are not customizable. They offer an Accountants' Partnership Program, and NO ONE will get back to you. They reach out to clients about problems that they misunderstood (even when emailed specifically). I can't believe they are so far behind Gusto and QuickBooks on all of the above. Forget finding the reports you want; they have hundreds, but so difficult to customize and get what's needed. They state "security" when you reach out to ask them about mapping, etc. (nothing about specific payroll that would require security) and make you jump through hoops because of it (like needing a 2nd person on a call, etc.). Dealing with Paylocity has been the most frustrating experience! I do not recommend AT ALL!

Terrible company. They sell you on hassle free service. when we signed up they told us we could send in our payroll every month every month. when we sent the payroll in with fewer employees even though they were no longer with the company. When we finally got involved the website was difficult to navigate. There were also labor intense processes required to terminate the employees. The system does not make your life easier and seems to be designed to make it difficult to cancel the subscription service. Further they are helpful in the beginning but once your on board the service response times are very slow. Bottom line unethical company with poor service. Avoid at all cost.

If I could select a negative number I would. This service has been horrible. If you have an HR question it's this person, a payroll question, another person, a timesheet question, another person. Need international payroll, another person. Need a new state set up, well yep that would be another person. No sense of urgency, no phone number to call only email and don't count on a response the same day, I have to send reminders constantly. Really poorly run.

They call our company over and over and over. Our payroll keeps saying no and yet they continue......QUIT CALLING