PaylocityReviews of paylocity.com

This company is incredibly frustrating and unreliable. Due to their mistake, I lost $800 from my childcare FSA last year. Customer support is almost impossible to reach—you can spend hours on hold just trying to speak with someone. They block FSA accounts without explanation and show no urgency in helping customers. I uploaded multiple itemized receipts and valid documentation, yet everything was rejected without clear reasoning. They essentially lock your money until you lose it. I will be raising this issue with my company’s HR and strongly advise others to stay away. I have worked at three different companies and have never experienced anything like this.

Paylocity will not pay a bill, because my invoice is not clear. I have to call to pay on another card to have my Paylocity account reactivated. Fine, I call the AI asked me all my information and went to transfer me. AI comes back and says sorry the call center is closed. Ridiculous and all this for a $13.90 blood test.

I simply need my password reset. I've tried online to use both the text and email one time password, but it doesn't respond. I've been trying to contact them for hours on hold. No ability to call back, they discontinued the first call after waiting 40minutes. No ability for call back. I'm now 1/1/2 hours in, on hold, with no ability to do anything else. Terrible, god awful never use this company!

Terrible Customer Service.

Things started out pretty well with implementation for our 1st payroll to start 11/01/2025. We noticed after 2 pay periods that our year to dates were not correct. We started trying to get this corrected. (They missed inputting 2 pay periods from the previous software co.) Fast forward to end of the year. Was told this would be fixed before W2's were sent out. WRONG!! Incorrect W-2s were put on the app and mailed out. It has been a nightmare from there to get things corrected. We finally got W2c's around the end of January 2026 and they were correct so that was good.

I'm the Business Manager for my organization. I handle all financial issues along with HR compliance. We only use Paylocity to process our payroll and it's been a nightmare. I work in Minnesota which is an exceptionally employee supportive state. As such, each year there are new rules I have to comply with. Each time I have to implement these Paylocity mishandles the implementation leaving us exposed to legal liability. When I contact them to fix THEIR mistake they tell me they cannot and give me a long, drawn out, manual process for ME to fix what they screwed up. The instructions they provide in their knowledge base are written far too technical for employees with minimal computer experience to gain any help from. The webpage is still not mobile friendly. If I have to do anything in Paylocity I can only do it from my computer. The app is terrible and only has limited capabilities. For most items an employee will need to access the webpage from an actual computer which isn't realistic these days. Searching for a new provider as we speak.

Absolutely the worst HSA EVER. You can’t even buy the health care products that you need. It’s a hour long hold to call and speak to someone. I hate it so much that I am resigning from my job!

I have been on hold for 1 1/2 hours waiting for a customer service representative to tell me why my FSA card isn’t working. I have NEVER waited this long for someone NOT GOVERNMENT RELATED!! Hire people already…. If I could QUIT you, I would have done so already!!