PaylocityReviews of paylocity.com

If anyone is thinking about using the Paylocity kiosk for a time clock I wouldn't recommend it. It's been basically useless where I work with how slow it is when it actually does work. So I'm going to be filling out a time sheet for my time. Don't need the hassle. This has been ongoing for more than just a few weeks.

Uninformed staff, unmotivated to really help, glitchy systems with error messages w/o resolution unless they help-unable to reach human EVER to fix their errors. Email a question and they clearly never read it and answered something you did not ask. Trying for 2 months to set up FSA spending account and still can’t get them to do it right. On hold one hour and gave up. Maddening. Stupid waste of time.

The company does not respond to requests from customers. Terrible customer service. There are plenty of better payroll companies out there. Don’t choose this one.

As an employee whose company used Paylocity, I never had to use it myself as it's capabilities weren't really leveraged by my company. The most I used it for was to check PTO or see my paystub. For that the stuff it was fine. Where Paylocity has really failed me is with their administration of my Medical Insurance COBRA. Their website is easy to enroll and accept payment however if you have a question they do not have anyone through any mechanism to speak too in a timely manner. I paid for my COBRA, however weeks later I still have been unable to go to the doctor because Paylocity has never contacted the Insurance Provider to have my insurance re-instated. I have called Paylocity multiple time and emailed them however, I have never been lucky enough to talk to anyone. Even with the call back function they have instead of holding, I have never been able to talk to anyone. I did get a call back but they left a message and gave the same number that no matter when you call says " we are experiencing long delays". So it's a loop, I call them, two days later they leave a message and say try again. So a month has gone by and I've paid for two months of insurance and haven't been able to go to the doctor. As an individual who has been laid off, the cost of medical insurance is expensive especially when you can't use it due to poor customer service from the plans administrator. Paylocity customer service is the worst!

Why do I even have to give a star. They are ; LEGIT the worst place to contact, work for and do anything with…. Your HR Company wants to hire them, then run, RUN FAST THE OTHER WAY! I can’t believe they’re on a “BEST” list because CLEARLY; Reputable reviews, trust nothing and no one here. Oh, so this is my week 3 ongoing of attempting to get anyone. I’ve emailed, many times, called almost everyday- NOTHING.

I am trying to move my funds to my new employers account. They have shut down my account/bank card, but will not process the transfer. Oh course they are taking my money as a monthly charge while provide nothing to me.

Anything that can go wrong will go wrong with Paylocity. Most complicated payroll system ever! Everything you do with Paylocity is a project. If I could give less than 1 star, I would. Stay away.

If I could , I would give negative. I am forced to use this by my employer. Phone app is very intrusive. Updates to punch in at random. Wrong information on pay history. etcetera etcetera. EMPLOYERS DONT SUBJECT EMPLOYEES TO USE THIS!