PaylocityPaylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one system. Organizations use it to manage payroll, benefits, spend, talent, and IT, with AI built into everyday workflows. Customers cut payroll processing time significantly and replace multiple disconnected systems with one. Founded in 1997, Paylocity is consistently recognized as one of the best places to work, and that culture carries into how they work with clients.
Paylocity (paylocity.com) has 130 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Sandra W.
Negative stars. I am losing my mind trying to get claims paid. No one and I mean no one can give me a straight answer. On Monday, they want this not that. On Tuesday, they want that not this. On Wednesday, they don't want anything. On Thursday, they want everything. On Friday, no one answers for hours so you don't know what they want or not. Will my HSA card pay for a stint in a mental hospital? Nope, probably not.
brandi W.
You cannot get ahold of anyone. My hold time was 42 minutes and I finally hung up. This was to their St. Louis office. You can send emails and they go unanswered.
Ashish M.
Very poor customer support. I emailed for assistance but did not receive a response for several days, and I could not get support by phone either. It was extremely frustrating to be unable to reach anyone when I needed help. Based on this experience, I would hesitate to recommend Paylocity.
HEATHER W.
My company switched from Paycom to Paylocity and the PayCom system is so much better then Paylocity hopefully Paylocity will catch up with the Paycom system my complaint is I worked five out of seven days and they only have two day's showing and my vacation pay is finally right they kept showing negative hour's and Pay We get payed bi weekly and there still stuck on weekly pay please who ever is over Paylocity fix the issue that I'm guessing me and all my coworkers are experiencing with the switch sincerely H.W
Lee
From implementation through three years of use, we have continued to experience frequent glitches and payroll issues several times a week. Support response times are slow, and resolving problems often requires repeated follow-up. We also had to go through several account representatives before finding one who was competent, responsive, and did not have an attitude. For a payroll system, reliability, timely support, and professional service should be the minimum expectation.
Cory S.
Cannot log in. Did not get a "one-time pass code in 5 minutes" from email or text. No customer services whatsoever.
Maleea M.
wait times for customer service are atrocious these days. they're another example of a company over-indexing on AI and infuriating customers in the meantime.
Anna G.
I had no idea this company service was so bad. They messed up our tax payments, unethically double charged us, made many errors moving us from one account to another and customer services seems not trained at all. This is quite alarming to see from the billion dollar publicly traded company....
