PaylocityReviews of paylocity.com

We recently switched from ADP to Paylocity and were very excited about it. The excitement didn't last long. They sell you on a full service experience with all of these perks, when in reality, their implementation process is terrible. The team assigned to us would continuously make mistakes and leave it up to us to fix them. When we pushed back and told them to fix their own mistakes, they took forever. Their customer service is awful. They tell you you will receive a response within 24 hours but the customer service rep won't respond for days. The entire experience from start to now has been awful! Makes me want to go back to ADP. I wouldn't recommend switching to Paylocity. The frustration and poor customer service isn't worth it.

Can't even get a simple ? answer.What a joke. No custumer service...it's horrible..what do you have to do to talk to a human...sad

I am a small business owner and was switched from My Pay, who were poor, to Paylocity by my Accounting firm. The switch was made because so many of their clients were having problems with My Pay. Unfortunately Paylocity are as bad if not worse. Contact can be very difficult and rarely solves the issue in one go. Given payroll deadlines this causes all sorts of problems getting it submitted on time. At set up they tell you how much they will take care of you etc and then of course they all disappear and leave you in the hands of what I believe is a Fillipino customer service via e-mail. Set up was done by my CPA and Paylocity and all the problems seem to arise from there. I am going to be changing both my CPA and Payroll company as they both hide behind such statements as its not our responsibility yet they charge you $5000 for their expert advice.

I am anything but impressed by them. My company switched to them about 6 weeks ago from ADP. We are a freight Brokerage with several subsidiary trucking companies. I am number one driver and helped CEO build trucking side. I spoke with him today about problems. I have 4 paper checks from them nobody outside Chase Bank will cash which screams a problem! On top majority of drivers and office personnel have still not received there current deposits as of Saturday the 14th. My recommendation to him.. "Switch back to ADP before lose so many employees for non payment of wages it bankrupts us!! They've already admitted its their fault and promised would be fixed today yet done nothing! Obviously nobody can or should run a business that way, their word is absolutely meaningless!!!

I was wrongfully terminated from my company for trying to stop shady business practices. The company lied to the unemployment office so I could not receive unemployment. It is a very ugly situation. There is a government investigation into the matter, but the only way I can get my paystubs is the HR person from the company allows me access. I have to ask the very person who is guilty of the wrongful termination and making all the ugly lies and untrue accusations to have access to my financial information. Paylocity will not even talk to me, because I am not the employer. The phone tree hangs up on me and my email gets rejected because I am not the employer. It makes perfect sense that my previous scumbag company would choose a scumbag company like Paylocity that does not care about anything other than money. If you are an employer considering a payroll service and you care about your employees, be sure to ask about how the employee can access their information after leaving the company. ADP may cost more, but it is a much better service and company.

You guys suck. How come after I login I have to do my security questions. Makes nonsense if I logged in properly. Been kicked out of system multiple times bc of that. And I can't find no one in you company to assist or help. You guys suck and customer service is trash.

Had to reload the app to see hours worked and the 3 "security questions" that came up are NOTHING even close to I would choose.... Or the answer I WOULD choose is wrong. So thanks for keeping me out of my account....

We were just about to go through with the implementation/onboarding. Our rep asked for the financial reports needed to setup our account, or said I could give him my Admin login for our accounting software so he could do the "heavy lifting" for me. Red flag #1 - asking for our admin login where all private employee info is stored, along with our banking info, etc. I obviously opted to pull the reports myself. One file they needed was a form with all employee "demographic data" including name, birthdate, SSN, tax withholdings, bank account and routing #s for direct deposit. The 2 sales reps I was emailing with said to send all of this, along with the reports to them and they would get to the implementation team. Why would sales reps need access to VERY sensitive employee information? Basically everything one would need to steal someone's identity? Red flag #2 I called and asked to speak with management. I asked the manager what their processes are for implementation, documents needed, etc. He walked me through their processes, confirming that everything the sales rep did was how they do things. Sometimes they go into companies' accounting software, and lots of people email this information. They DO have a "secure portal" where you can upload documents instead of emailing them. He said their email system is secure, so emailing should be fine unless there was an issue on our end, or if the internet had issues. I asked why we were not offered the secure portal. He said the sales team offers it to people they think might want it. I asked who would NOT want a secure portal for private information? He replied something like, "Oh you know, the mom and pop businesses." I said that I disagreed and believe that every customer, no matter their business size, would like their information to be protected and secure. Red flags all over the place. We did not go through with switching to Paylocity, as we do not feel that our employee data would be secure or handled with care. Very alarming practices in place at Paylocity!