PaylocityReviews of paylocity.com

Run away from Paylocity they are horrible. We started with Paylocity after multiple promises to assist with setting up unemployment tax in several states. We paid extra for these services. After 8 months this has yet to be completed. Problems with drafting unauthorized payments out of our accounts. Huge employee retention and turnover problems at paylocity - we went through 3 account managers in less than a year. If I could give a 0 review I would along with muliple other issues in violation of our servicing agreement.

Garbage glitchy and poor customer service. I absolutely loathe using this system for timesheets. You frequently lose all your entries and are provided 'an error occurred' after painstaking entry of all of your time data and notes etc. It times out without warning and you lose your work. You have to page through sections for each category of time and each project for that specific category. When you copy rows, sometimes it works, sometimes it does not. It is buggy, cumbersome and a total waste of time. If you log a complaint, it first needs to go through the HR rep wasting more time and then customer service does not seem to understand the issues or else they are aware of the issues and say, 'yeah, that happens sometimes' There is no zero star option but this software is the worst quality for timesheets. I know my boss hates it for other manager-viewpoint reasons. Nobody wants to track their time because it is such horible software.

Like most here leaving a review; their customer service is horrible. I constantly receive Notices demanding me to take action so they can file tax returns. Each quarter for three quarters now, they require me to log into the taxing agency to authorize them as the TPA or they can'f file timely returns. Each quarter, I waste my time to confirm they have TPA authority and then push back on service. Who confirms they do have authority and this Notice is just a reminder. That's not what the notice states. It states I didn't authorize it and they can't file them. "Reminder" is no where in the Notice and they state they can't file our returns. This is just one issue. Their IT security is a joke as well. You can process a payroll check (with completely funding of it) without any problem or required verification code. However, if want to look up an employees simple phone number, you have to ask for a security code and enter it before it will display if one is in the system. (Keep in mind you can issue payroll checks without it) but you need it to see a phone number!?! Yes, an employee phone number! They claim its for security, but you can find back doors to most everything in their security platform. It's a joke. Everything, except that employee phone number. And lets be honest. I am the one who gave them the phone number. Stupid!...no one will listen to a complaint but they will attempt to sell you more services, claiming it is going to help foster employee relationships. This company is just half baked as their payroll system. You might as well do it yourself.

Horrible Horrible Horrible company, We left there company and they issued W2 without our permission. Now its a mess. They wont help so far in finding the resolution.

This company has horrible customer service. I was told they have a general ledger team but was not told until after the switch that they dont talk to clients. No mistakes get fixed. Even their own employees can manage the system its do complicated. I switched in October big mistake. I have yet to get anything fixed. Time and labor doesnt work employees cant clock in or out most of the time. Support is they send you a number to go to their help center put that number in and watch a video. They do not assist with any fixes. The account manager only communicates by email. Several hours or days in between responses. Im not happy with the system.

My app won't let me clock in or out. I was told it's h.r.'s responsibility to activate that on her computer. She did change it but my app still won't let me. Other employees are the same way. First payday of the new year... they screwed up my check. They tried to fix it the next day and screwed it up again. This paylocity company...doesn't know what they are doing. FRUSTRATED !

Customers service is poor

Received a Call about problems with receiving my medical reimbursement. Told I was verifying the account wrong. Even though verify 3 times and sent screenshots. Tried to explain that I kept getting emails but the person would not listen or let me talk. Rep kept saying I needed to listen and stop talking rude, rude, rude. It's my money and then told I would be getting a paper check. Even though I had an email that my check was being deposited. Not sure if I should wait for 10 days for the check in the mail or if it will be in the bank account. Not helpful and this person maybe shouldn't be in customer service poor representation of the company.