PaygrationReviews of paygration.com

I am very pleased with the benefits that we received by using Paygration's services.

Used Paygration to upgrade to Enterprise last year. Our last vendor, a large national company, took our business for granted. Pete at Paygration has given us excellent service and very good pricing. They always respond quickly when we need them. Would recommend.

Easy to work with- good experiences with tech support

I have used these folks for the past year. They are very helpful and quick to respond when we need assistance. They are straight forward with their pricing and always get us the best deal. It is truly a pleasure to work with this company. Highly recommend!

LOYAL CUSTOMER I’ve been Pete Real’s client at Paygration for some 10-12 years. (I forget exact time but a long time.) He’s smooth as silk as a person, however, he hasn't helped me in any real way all these years. Pete is casual about his customer care. Bottom line is that he really doesn’t care. He doesn’t need my business & he acts like it. Pete Real is often hard to get ahold of. A few times it’s seemed as he dropped off the face of the earth. He always has some plausible excuse. Although he’s very smooth to your face, you get the a vibe that’s he’s actually irritated when you call. It feels like dealing with the teflon man. Pete Real is never at fault. He wins you over by being smooth as a baby’s bottom then hits you with his arguments & explanations. It’s hard to get a word in edgewise. CLOVER Pete Real set my business up with Clover in 2016. He initially registered my business incorrectly with Clover so it would take me 15 minutes to get through to a customer service specialist every time I called them. Clover couldn’t find me until my case was escalated to a manager. When I signed up with Clover directly this year, they confirmed that my account, indeed, had been mis-classified. The times I brought this up to Pete he disputed it & then brushes it off. Thing is when something is wrong, you don’t know what it is – until you know what. Until then don’t know what to ask for. I kept asking Clover about it but their mum over there & referred me back to Pete. I’ve gotten the run-around for 7 years. I don’t know about you, but I call Clover on a regular basis. It’s been such a headache & all that wasted time! RATE REVIEW When I’ve tried to lower my credit card processing fees Pete Real says “Kris, anything you chose will cost money.” When I ask for a rate review, he always says "no worries’ you’re paying around 3% just don’t worry." That’s not what my year-end statements show. The percentage cost is a 6-7% of total volume processed. To this Pete says ‘oh don’t look at the bank statements, they’re by far too complex.’ But how hard can it be – it’s money in & money out at the end of the day. LEAVING PAYGRATION Finally, at the beginning of this year, I finally got too tired of the ‘runaround’ from Pete, I decided to leave. I wanted to leave so I could: – get my credit card processing fees down – not to have to deal with the erroneous Clover setup – get better customer service from my merchant processor LEAVING ELECTRONIC PAYMENTS I told Pete I wanted my Electronic Payment account closed. He’s saying over again that he didn’t understand. It was more like a ‘I can’t hear you – I can’t hear you!' How hard can it be to understand? I asked him in uncertain terms. See correspondence below. When I got ahold of him is when I told him I’d cancel. He did ask me whom else I chose. This went on like a ping pong match: March 21, 2023 12.03 AM ME HI Pete, I’m actually on hold with Authorize.net. they’re a nightmare to get ahold of. Please cancel my Authorize.net account. March 21, 2023 12.04 AM PETE Kristina…what are you trying to do? March 21, 2023 12.07 AM ME I need to cancel my merchant account. I appreciate your help. March 21, 2023 12.09 AM PETE Call me ME March 21, 2023 12.18 AM I need to close out with you as well, my merchant processor, at least that’s what Authorize.net said. PETE March 21, 2023 12.22 AM You will have to call them direct – I cant close it out for you. ME March 21, 2023 12.22 AM I just closed out with them but they said I ALSO needed to close out with you as you’re a separate company PETE March 21, 2023 12.24 AM ?? Still have no idea what you are doing. You can call me if you like but I am leaving in 10 minutes… ME March 21, 2023 12.38 AM "I’m canceling my account with Authorize.net.” August, 19 2023 4:03 PM You didn’t tell me this at the time. EP didn’t tell me this at the time. I’m stuck in a Catch 22 here as EP is solely blaming you for this one. EP is INSISTING you need to handle this. You told them NOT to reverse the charges. Is this correct? This is the most insane business interaction I’ve had in a while. You’re saying it’s on EP. EP saying it’s on you. You’re both blaming each other & I’m the one left holding the bag. So I end up paying 3 months worth of service to Electronic Payments. I won’t get that money back from EP. I’ve escalated the matter but that’s what they confirmed. At the end of the day, this is how I end up feeling. Had Pete properly cared for me & paid attention, at least some of these things wouldn’t have happened. Kris Run

I had a great experience with Pete Real getting our enterprise Quickbooks set up. Pete was referred to me by my accountant and I’m so glad I followed through with the recommendation. Pete is very knowledgeable and learns about your business and needs to find you the best product that fits your business needs. Pete checks in often after he gets you set up to make sure your business needs are being met. I highly recommend using Paygration!

It has been an absolute pleasure to work with this team. Pete was prompt to answer questions I had, then find a suitable solution, and it was well priced. Thank you.

Pleasure working with. Easy and resourceful. Wouldn’t be able to do it on my own.