pawshake.comReviews of pawshake.com

To follow up a conversation in my other review [content: I had one and only attempt to ask client to pay me outside of Pawshake. This is due to technical constraint that my account got prior to that date leading to previous clients cannot book me, though I agree that this is indeed a violation. Pawshake then has multiple responses toward this ONE incident (i) sent a warning letter; (ii) block my account; (iii) ask me to acknowledge their email to unblock me (I did); (iv) ask me to payback the money Pawshake lost - they didn’t, the client booked through Pawshake; and (v) ghosting me. This is the summary of all responses Pawshake sent me the past few week for ONE CASE. ] Thank you Jack for response to my previous email explaining how we should not bypass Pawshake platform. However, it is still not clear then which is the penalty for first attempt? I could understand that If I keep doing it then you increase the level of scrutiny, fair. But mind you this is the same case - which I believe your colleague didn’t even read my explanation but sending me template responses. Therefore, it is important to note, what is the CORRECT RESPONSE for first violation? Is it -forever blocking account-? I doubt it because I obviously receive a warning email that say don’t do it again, and so far I haven’t had any new booking. but if you want to make my account “inactive” forever, then let me know. Because then I can create accounts on other apps and receive clients there WITHOUT VIOLATING Pawshake Terms & Conditions.

I've found this app to be largely ineffective. Most dog sitters show availability on their calendars, but in reality, they’re not. Every time I reach out to over ten sitters and never find anyone available. It’s especially frustrating when someone initially confirms availability, only to later back out. Unfortunately, this makes the platform feel unreliable and difficult to trust

I booked pet sitting through Pawshake with sitter Jerrica in Albury. When part of the service was cancelled, I requested a partial refund for the unused days. Despite following up, Pawshake refused and told me the case was closed with no further escalation. In my view, this is unfair and unethical - I paid for services I never received. I am now escalating this matter to Consumer Affairs Victoria so other pet owners are aware of how Pawshake handles refund requests. UPDATE TO MY REVIEW There was no indication of their refund policy at the time of booking, only after the fact in fine print and only if you go into the small (i). The sitter pushed me to pay ASAP, even knowing my circumstances. There was no "change of heart" but a genuine reason beyond my control after only two completed visits. Pawshake's reply is misleading- Australian Consumer Law does not provide a general "cooling - off period" for pet-sitting. That's their own policy, which they never offered me a refund under it at the time. Under ACL, consumers still have rights if services aren't delivered with due care, skill, or as agreed, regardless of Pawshake's "no refunds" stance. Consumer Affairs has flagged my complaint and are looking into it. Protect yourself - read other reviews on Pawshake, as many seem similar to mine. EDIT AFTER COMPANY'S SECOND REPLY: Pawshake's response is inaccurate. I was pressured to confirm and pay before a proper meet and greet, so this wasn't a "change of heart". The service was never properly provided, yet they hid behind the sitter's policy to keep my money. This reflects a clear lack of accountability and shows the same dismissive pattern in many other reviews. Protect yourself and read reviews across other public platforms before booking - the issues appear to be widespread, not isolated. EDIT AFTER THIRD REPLY : This response perfectly illustrates why I've had to escalate my case beyond Pawshake's customer service. My cancellation was due to a genuine family emergency - not a "change of heart". The sitter was fully informed, and I acted responsibly and in good faith. Instead of acknowledging that, Pawshake continues to hide behind scripted policy explanations and imply customer error. For a company that profits from each transaction, it's disappointing to see such a lack of accountability under Australian Consumer Law or even basic fairness. Their replies may sound polished, but they completely ignore the human circumstances behind the booking. I won't be responding further, as this exchange reflects exactly how my original complaint was handled. I've since escalated the matter to head office in the hope others don't get misled or ripped off the way I was.

No way of contacting this site and no way of managing your payments or card details.

Ik probeer al enige tijd een profiel aan te maken. Duidelijke foto's en ja ik had een tekst van chat gpt. Zelf ben ik niet goed met woorden, al zeker niet een tekst van 150 woorden. Dit is echt in het belachelijk trekken.

Wat een geluk dat ik mijn hondje kon onderbrengen bij een oppas vanwege een familiefeest. Wat een grote teleurstelling toen ik daags ervoor een annulering kreeg van de oppasser, ik kon niks meer regelen. Ik vind dat Pawshake in zulke gevallen moet bijspringen en een alternatief moet aanbieden en de eventuele meerkosten moet verhalen bij degene die de reservering is aangegaan. Ik heb een groot gedeelte van het familiefeest moeten annuleren, omdat ik het hondje niet zo lang alleen kon laten. Ik moet er niet aan denken, dat ik een vakantie zou hebben geboekt.

Ik snap al die reviews over 5 sterren enzo niet. Ik probeer nu al 3 dagen iemand te vinden om op te passen en check elke keer de agenda's (staat er ook bij dat de agenda's allemaal recent geupdate zijn). En dan elke keer de reactie: ik ben dan op vakantie/zit volgeboekt etc... nu ao 20 berichten binnen met dezelfde lading. Dit is echt waardeloos.

Reached out to a sitter (Amanda in Bolton) in April for a two week boarding for our dog in September. She said she hadn’t yet planned out that far, but would get back to me soon to arrange a meet n’ greet. Two months passed, and I had to reach out again, asking if she sorted her calendar yet. There was no apology for the lack of response, and agreed to a Sunday or Monday evening meeting. She would let me know which worked for her (dependent on how late visitors would stay on the Sunday). Not hearing back, I reached out on the Monday. She said her kids stayed home that day because of heat stroke, and asked if we could meet on the Wednesday or Thursday instead. I responded by asking which worked best for her, and never heard back. How unprofessional. I reached out to Pawshake. They expect sitters to respond within 30 minutes. I’m happy if I get a response within 24 hours. Clearly Amanda can’t be bothered to meet either expectation. I wanted to leave a review like this one on her Pawshake profile, but Pawshake only allows reviews after a booking. In my opinion, that is completely unacceptable. They said they would deal with Amanda internally, that this type of conduct would impact her standing, and that they would help me find another sitter. When I plugged in the dates I needed on a new search, guess who comes up as the first option? Amanda. Is that how her standing is impacted? Interesting how this works. I am far more upset with Amanda than Pawshake, but extremely disappointed in Pawshake for how they handled the matter. Needless to say, I will never use either again, and will suggest that any dog owners who need pet care services also refrain from using Pawshake as well.