pawshake.comReviews of pawshake.com

5 days waiting for payment! Looks like it fake company as they don’t have phone number to call!

I’m really disappointed with my experience. I booked this pet sitter five months in advance to ensure my cat would be taken care of while I was away. Everything was confirmed. We had agreed on a time to meet, which she cancelled an hour beforehand, then said she would be able to reschedule later, which we both agreed on. She messaged me again at the time she was expected at my house and said it wasn't worth it as Pawshake would take too much commission and her hourly rate was not enough. Well she did have 5 months to work that out but left it until the day we were to meet. Having such a long-standing reservation fall through was stressful and left me scrambling to find a replacement. Based on this experience, I would not use Pawshake in the future.

Wir suchten eine Urlaubsbetreuung für unseren Hund und fanden eine Betreuerin über Pawshake. Ein Treffen zum Kennenlernen hat stattgefunden. Alles ist gut gelaufen. Ich holte unseren Hund, wie abgemacht, nach 2 Stunden. Die Sitterin versuchte dann, mit nachweisbaren Unwahrheiten, unseren Hund loszuwerden. Pawshake hat in dieser Angelegenheit nicht unterstützt. Den Urlaub abgesagt und den Hund abgeholt. Pawshake teilte mir mit, dass die Sitterin suspendiert wurde. Da wir unseren abgesagten Urlaub erneut planen wollten, suchten wir nach einer neuen Betreuung. Wir entdeckten die gleiche Hundesitterin im Angebot. Es handelte sich erneut um eine Unwahrheit seitens der Mitarbeiter von Pawsahke. Aus diesem Grund suchten wir bei Petbnb und waren äußerst zufrieden. Wir reisen zweimal im Jahr in den Urlaub und hatten in den vergangenen neun Jahren keine Schwierigkeiten. Alles kann schriftlich belegt werden. Unsere Verluste könnten uns nicht erstattet werden.

Recently paid a cat sitter named Josy $200 thru Pawshake and an additional $250 in cash to feed our cat twice a day while we were away overseas for 10 days. Immediately after returning Josy pressured my wife into giving her a good review but unfortunately that was before we talked to our neighbour who was looking after our plants who mentioned she didn't see Josy at all so we decided to check our security camera footage and were shocked to find she only attended to our cat 4 out of the 20 visits she was paid for. When I questioned her she didn't deny our claims and promised to refund the cash component of the payment which clearly was an admission of her guilt, however we never received any such refund from her so I formally made a complaint to Pawshake and sent all the video evidence proving this girl ripped us off and after a lot of correspondence back and forward they basically washed their hands of our complaint. We will never use Pawshake again and recommend no one trusts a cat sitter named Josy.

Worst platform for petsitter, they will deactivate your account for no reason and their service help team is useless unable to help you at any point.

nicht wirklich erfolgreich

Das Unternehmen wirkt in seiner gesamten Vorgehensweise sehr altbacken und nicht mehr zeitgemäß. Während heute moderne Technologien, inklusive KI, alltäglich genutzt werden, verbietet - man hier konsequent deren Einsatz –z.B. bei Profilbildbearbeitung - obwohl das Unternehmen selbst offenbar intern mit KI arbeitet und der gesamte Support nur aus KI besteht. Das empfinde ich als unfaire und veraltete Praxis. Noch problematischer ist, dass Fotos aus der privaten Wohnung verlangt werden. Das sind hochsensible Daten, die im schlimmsten Fall sogar ein Sicherheitsrisiko darstellen können (z. B. für Einbrecher). Dass ein Unternehmen derart sensible Einblicke einfordert, halte ich für absolut unangemessen. Insgesamt: nicht modern, nicht nutzerfreundlich und in meinen Augen auch datenschutzrechtlich sehr fragwürdig. Für mich war das der Grund, mein Profil zu löschen.

Pawshake does not seem to care about their sitters. My account was deactivated after a friendly client conversation, where they said they would keep me in mind for future bookings, yet I was falsely accused of bypassing the platform (apparently pet owners cannot choose to talk to more than one sitter and decide who to book with, according to Pawshake). A week later, no response, no account reinstatement, and clients who trust me with their pets are still waiting. Customer service is terrible, I cannot recommend Pawshake if they carry on like this. UPDATE: Pawshake suspended my account by taking a message out of context. I have always kept bookings on the platform (including a recent 10-day booking), only exchanging numbers when clients asked for an emergency contact. In one message I explained that I sometimes adjust rates on Pawshake for loyal clients as a courtesy. Communication happened elsewhere (Whatsapp in this case), but the bookings never did. Despite this, I was accused of misconduct. One staff member even wrote: “Please could you kindly stop sending multiple requests for the same information?” This was after I chased them several times - not only about my suspension, but also to request information needed for my tax declaration (which I can’t access since being blocked). If I rely on those records for tax purposes, why would I risk lying about taking work off-platform? They also falsely claimed I hadn’t replied to their initial “friendly notice.” I sent screenshots proving otherwise, which were ignored. I emailed again yesterday, still no reply. Multiple follow-ups were necessary only because their response times and quality of communication have been poor. I believe it is not standard practice for a business to ignore messages and selectively respond at their convenience. Another accusation was: “Nor has there been a confirmed booking for the dates specified.” The client let me know they chose a cheaper sitter, but still mentioned they would keep me in mind for future bookings on the platform. Pawshake twisted this into “suspicious activity” and suspended me. Michael also claimed: “Our systems have detected an explicit attempt to arrange payments outside Pawshake. As stated in the user agreement asking and accepting for cash is strictly forbidden.” This is completely false. At no point have I ever told clients to book me through WhatsApp or other ways, nor have I requested or accepted cash, or shared payment details. Every single booking and payment went through Pawshake’s system for my safety and others’. Clients who trusted me are now left without support because Pawshake refuses to listen. Had the reason been solely the Whatsapp communication, I would've stopped this and assured them I would only message privately through Pawshake, but their reasons were different and kept changing. Although George responded faster (still defensive and accusatory), the handling and communication by Michael has been poor. Instead of a civil, two-way conversation, they jumped to conclusions, blocked my account, and never attempted reinstatement. I pointed out their inconsistencies, which they did not seem to like. I had hoped that, through my review and emails, Pawshake would acknowledge mistakes on their side and work with me to resolve the issue. While my communication on the platform triggered the flagging, the matter could have been resolved privately and promptly. Instead, their defensive responses further damage the perception of the business. If Pawshake is genuinely committed to resolving issues and supporting their sitters, I welcome them reaching out first as a sign of goodwill. If, however, they continue to uphold their claims despite the evidence I provided, sitters, clients, and prospective users can draw their own conclusions from my experience about how the platform handles issues.