pawshake.comReviews of pawshake.com

Have paid 6 weeks up front for a sitter to look after our dog in July. Pawshake have charged an international exchange rate fee of $16.80. (AUD to US) WHY? This was booked in Aust, by an Australian owner paid in Australian currency for an Australian Sitter. If it said the money needs to go to an American account with an exchange rate fee, clearly, we wouldn't use it. There is nothing in their terms and conditions about an international exchange rate fee of 3% charging the animal owner/client. There is nothing saying I'd be charged an exchange rate when booking on this site either. They cannot disguise this as a 3rd party processing ptnr fee either. That's illegal and my banks looking into it. They have to clearly state an international exchange fee. Won't use again with this type of practice. There are plenty of others that don't charge a US exchange fee. Had they said it upfront we'd not have used it. They have also lost my sitters profile attaching her picture to another persons name and profile. Sort your site and practices out Pawshake! I'm sure the Australian sitters are good and no reflection of your US poor site service. No excuse! AN INTERNATIONAL CURRENCY EXCHANGE RATE FEE IS NOT A TRANSACTION FEE FOR USING A CREDIT CARD OR DIRECT DEBIT. IT IS A FEE FOR CHANGING CURRENCY OVER FROM ONE COUNTRY TO ANOTHER. Nothing saying this Pawshake. A transaction fee you mention is a totally different charge. Some credit cards charge this as does PayPal. Direct debit is the same as cash transfer and no charges should be charged. It's BS Pawshake! You're trying it on.

First, anyone who is looking to sign up to Pawshake, this is just an advertising platform for sitters where owners can book you through. They take 19% of all booking for 'insurance' but if you are looking to become a serious pet sitter then get your own insurance! Over all Pawshake has been very useful to me as a pet sitter. For me, it’s a good way to advertise my services and communicate with clients. I now own my own pet sitting business but still except some bookings through the site. However, after having many 5-star reviews and an 'excellent' profile they unpublished my account after I didn't reply to an email about returning keys to I client that didn't go through with the booking in the end. I already returned the keys the day before I even got the email. The problem was the email sent to me, from Pawshake, went into my spam folder so I didn't see it right away and it didn't ask for a reply in the email. After contacting the support team back, after realising my accounts had been unpublished they didn't put my profile back up until 5 WHOLE DAYS later! I most likely lost business due to this. (they didn't try to contact me in any other way like text, phone, letter) While I was trying to sort this, many emails got sent back and forth from someone called Sam, I'm guessing just a generic name used. He said it was my fault for not checking my spam folder for important messages, that I wasn’t even expecting. The team member I spoke to just lacked basic customer service. They didn’t try and explain why this had happened or why there was such a long delay to getting my profile back up. No apology was given, they barely seemed bothered about my stressful situation at all, just plain rude. I don’t think this will change the way I use Pawshake. It doesn’t reflect the high-level service I give and has no effects on the relationship I have with each client and their pets.

Als je een afspraak regelt met de oppas is alles is in kannen en kruiken. En als je betaalt wordt je reservatie afgewezen. Heb nu 2 keer dezelfde ervaring gehad. Ik vind Pawshake daarom onbetrouwbaar. Een deal is een deal.

I did 2 visits over a 2 days and was only paid for one visit per day. I'm not in it to make huge amounts of money, but what I was paid did not even cover my expenses. I can at least hold my head high and say that I went above and beyond with my service.

For me at least, trying to use this site has been a waste of time. I contacted around 10 potential dog walkers/sitters all of whose schedules showed 'available'. Yet none of them were actually available. I guess they just don't update their schedules which is in some way understandable. I suggest that Pawshake changes its policy so that the default is 'not available' and dog carers have to actively specify when they are available. I will add that most of the dog sitters I contacted did reply/decline very politely.

Can’t seem to meet the people that are supposedly on this site