Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
pawshake.com
Category
Pet Services
Location
Portola Valley, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
people that applies to the platform as dog sitter may be not 100% reliable.
Even if the calendar looks free, even if they write about huge experience in taking care of dogs, even if the say the can more or less always take care of any dog, the can easily reply that in those days they are busy with other stuff.
Or even, after booked and payed, saying they cannot take care of a dog anymore for whatever reason with very short notice, even if booking happened way longer time before.
there is no much protection for service users in the end.
Response from pawshake.comSep 27, 2023
Hi Federico,
Thank you for taking the time to leave your honest review and we're really sorry that you've had trouble finding an available pet sitter!
We regularly remind our pet sitters to update their calendars, but from time-to-time plans might change at the last minute due to an emergency situation, for example. Feel free to reach out to us anytime if this happens for assistance in finding another sitter. We are more than happy to assist.
Warm regards,
Jack
Pawshake support
IL
Ivanka Lützhøft I.
Manglende telefonisk kontakt med kundeservice…
Vi har brugt appen for at finde kattepasning sidste sommer og var meget heldige i at finde en meget dygtig sitter, der tog sig rigtig godt af vores kat. Det er ikke ydelsen fra katte/hunde passere der er problemet. Lidt mere alvorligt er det, når det kommer til kundeservice ydelsen og manglet på telefonisk/e-mail kontakt med dem, specielt fordi som kæledyrsejer betale man med det samme det fulde beløb for ydelsen selvom pasningen sker på et senere tidspunkt. Jeg kan ikke finde deres kontaktoplysninger og er derfor utrygt ved at brug appen igen, hvis der nu noget skulle gå galt og jeg skulle bruge for assistens. Det er kun muligt at indsende en anmodning online eller finde frem til info via en FAQ sektion. Jeg har sendt en anmodning og har desværre ikke fået svar.
Response from pawshake.comJul 10, 2023
Hej Ivanka,
Tak for din anmeldelse. Vi beklager meget, at du har haft svært ved at komme i kontakt med vores kundesupportteam.
Vi har online kundesupportagenter flere steder rundt om i verden for at give hurtigst muligt svar. Tøv ikke med at kontakte use på https://support.pawshake.com/hc/da/requests/new, så vender vi tilbage til dig snart!
Varme hilsner,
Jack
Pawshake kundesupport
JP
Jutta P.
ein Angebot, das keines ist
ich kann die anscheinend zu 100% positiven bewertungen zu pawshake nicht wirklich nachvollziehen. zum einen gibt es ganz sicher auch kritische, nicht positive stimmen, wie überall sonst auch, zum anderen muss ich dazu sagen, dass ich gerne über pawshake jemanden gefunden hätte. leider kam bislang kein auftrag zustande, da die nach meinen benötigten kriterien zur auswahl stehenden hundesitterinnen, entweder nicht antworten oder mir mitteilen, dass sie im gewünschten zeitraum ausgebucht wären (obwohl der verfügbarkeitskalender auf wochen nur "verfügbar" anzeigt). entweder wurde dieser kalender keinem update unterzogen oder es gibt eine andere ursache. oder es wird ein kriterium angeboten, das der hundesitter gar nicht erfüllen will, dann sollte er/sie es streichen. es ist auffällig, dass dies schon öfters bei den selben anbietern vorkommt. was auch sehr eigenartig ist, dass die hundesitter sehr oft erklären, dass sie aufgrund teilzeit- oder gar vollzeitbeschäftigung nur zu einem verschwindend kleinen zeitraum als hundesitter zur verfügung stehen, was bei mir die frage aufwirft, wozu sie sich dann als tages- und/oder nachtbetreuung anbieten (?). wenn man haussitting anbietet, erwarte ich mir, dass ein hundesitter den großteil des tages bei meinen hunden verbringt und die gesamte nacht ebenso. pawshakes angebot klingt gut, ist aber in der realität für unsere zwecke unbrauchbar.
Response from pawshake.comMay 8, 2023
Hallo Jutta,
wir bedanken und herzlich für Dein offenes Feedback und es tut uns sehr leid, dass es nicht möglich war, eine*n passende*n Sitter*in über Pawshake zu finden. Wir halten unsere Sitter*innen spätestens alle 2 Wochen dazu an, ihren Kalender zu aktualisieren. Darüber hinaus nehmen wir Sitter*innen aus der Suche, die mehr als 48 Stunden auf eine Anfrage nicht reagiert haben und passen die Suchergebnisse so an, dass die erfolgreichsten und zuverlässigsten Sitter*innen erscheinen. Leider kann es immer vorkommen, dass Termine und Haustiere nicht zur Buchungsanfrage passen. Aus dem Grund würden wir immer empfehlen, mindestens drei verschiedene Sitter*innen für eine Buchung anzufragen. Vielleicht gibst Du Pawshake ja in Zukunft nochmal eine Chance!
Viele Grüße, das Team von Pawshake
CH
Chloe
A dog sitters user experience
This is as a dog sitters, I am aware it is the better service for dog owners, but as a pet sitter, Pawshake is not the best, they take a whopping 20% commission fee, Which really adds up over time! And no protection as a sitter from unreasonable dog owners who have not been who they said they are!
On other websites you can rate the dog/pet owner too, which is not the case on pawshake, there can be misunderstandings and a pet owner can leave a bad review and effect my business but there is nothing I can do!
I do not use Pawshake anymore I have gone private now and it is much better!
As to Pawshakes responce, it does not cost all that much to run a website, I run one myself and the costs are fairly low! I Gudog only charged 15% and so do others, so that is not exactly true either! Again, i have had much more success privately!
Response from pawshake.comMay 2, 2023
Hi Skye,
Thanks for your email and honest review! I'm sorry to hear you're no longer with Pawshake.
We keep our 19% commission as low as possible - lower than our competitors - and use this for the running of the website, marketing of pet sitter services, emergency cover during bookings and our technical team. For this reason, we ask all sitters to set their prices to account for this. We hope to implement more features soon, and love the suggestions you've made.
Have a great week and thanks again for your review!
Warm regards,
Jack
Pawshake support
NE
Nem
Public liability insurance that excludes damage to the pet owner’s property or home!!!!
We found someone who came across as a lovely potential local pet sitter for home visits and were just finalising the meet and greet when I asked her if she had full public liability insurance.
She replied that Pawshake took a reasonably high percentage of her earnings for insurance so she didn’t have her own nor did she want to spend the money on additional insurance and that no one had asked for it before.
Looking at the Pawshake cover on their website they do say they provide “Public Liability Insurance” with their sitters as a peace of mind guarantee (if booked through the site etc) but then reading further they then say that this Public Liability in fact excludes “Damage to personal property of either the pet owner or pet sitter (such as damage to personal items, home and/or vehicles and/or cleaning costs)”.
So should my home be burgled because, say the pet sitter doesn’t exercise enough care of my home’s security or the keys for example, I’m not covered?!!! That’s not public liability cover!!!!!!! And, as a home owner, I’m not going to hand my house keys to anyone who isn’t fully covered for loss or damage to my home. Anything could happen while she was in control of my home, its security and the keys, and regardless of intentions the pet sitter would be legally liable.
Your own home and contents insurance won’t cover any losses that happen once your home is in someone else’s custody and control when you’ve hired them as a service provider and have handed over your house keys to them, so be careful… worst case scenario and your house burns down as a result of a pet sitter’s action, who do you think will pay for your house to be rebuilt without appropriate Public Liability insurance, the pet sitter? I’m sure they’ve got a few hundred thousand spare for that… I don’t fancy having no choice but to accept a £10 per week payment plan for eternity from someone when I’ve lost my home due to their negligence.
Needless to say I’ve gone for someone else not on Pawshake who has the full appropriate insurance for the work they do.
From her attitude to insurance I don’t think the potential sitter realises the implications for her should something go wrong either. Without proper insurance she could so easily find herself on the wrong end of a very expensive legal action and court judgement and having to pay for it personally for years to come. It was a shame because she seemed perfect on the face of it, but despite the glowing reviews, I just wouldn’t take the risk.
EK
ernest K.
interesting but needs improvement
interesting but needs improvement
Response from pawshake.comNov 30, 2022
Hi Ernest,
Thanks for your honest feedback!
Could you please share with us some specific information about improvements we could make? This would be very helpful for us in prioritising improvements to the website.
Warm regards,
Jack
Pawshake Support
DR
Dr
Prijzen zijn opeens veranderd veel…
Prijzen zijn opeens veranderd veel duurder! En ze is nog brutaal ook!
Response from pawshake.comSep 13, 2022
Hallo, wat vervelend om te horen dat u niet tevreden bent met de prijzen van uw oppas. Oppassers kunnen hun prijzen verhogen naar aanleiding van de veranderingen van de actuele prijzen van bijvoorbeeld benzine, boodschappen etc. We hopen dat u dat kan begrijpen. Mocht u niet tevreden zijn met uw oppas, aarzel dan niet om een andere te zoeken op onze website. Met vriendelijke groet, Jack van Pawshake
SA
Sarah
Het is al de derde keer in een paar…
Het is al de derde keer in een paar maanden dat ik zoek naar een oppas voor onze hond. Het zoeken lukt prima en contact opnemen ook. Maar ik krijg telkens te horen dat ze niet beschikbaar zijn… En dat terwijl ik de specifieke datum ingeef waarvoor ik iemand zoek. Ofwel vult niemand van die oppassen hun kalender aan ofwel ligt het aan de website…
Response from pawshake.comJun 10, 2022
Hoi Sarah,
bedankt voor je review! We kunnen ons heel goed voorstellen dat het frustrerend is als een oppas bij nader inzien toch niet beschikbaar blijkt te zien. We sturen al onze oppassers regelmatig herinneringen om hun kalender bij te werken. Maar soms kan het voorkomen dat een oppas ondanks een 'open' agenda toch een aanvraag niet kan of wil oppakken. Bedankt in elk geval voor je feedback, dat helpt ons om te blijven verbeteren, ook op het gebied van beschikbaarheid.
Met vriendelijke groet,
Laura van Pawshake