pawshake.comReviews of pawshake.com

Terrible customer service. I think Sam has been replaced by Jack, who is equally frustrating to deal with.

Very very upset with pawshake. They gave me a warning for taking payment outside of pawshake. Did not write any more messages about payments outside of pawshake after that email. Yet, they suspended. Why warn me if you’re going to suspend the account?

horrible platform they take 20% of your hard earned money & what did pawshake do for me? Gave me a crappy platform & horrible service. Will not be using again as a sitter nor as a client. 10/10 do NOT reccomend

There was a dispute between an owner and myself (a dog sitter) and the customer support guy, Sam (contacted him from Sydney) was extremely rude, unfair and authoritative, saying that I should appreciate that they cannot intervene when there is a complaint from an owner because it is my word against the owner's and that I should feel lucky that they didn't remove me from the platform because I have other good reviews. The app (Pawshake platform) is benefiting from the sitters (20% of my pay goes to Pawshake), yet it seems like they are treating the sitter as their inferior.

If I could give no stars I would! Incredibly poor customer service, zero contact until I was told my account had been permanently suspended. Sam (who I can see has been mentioned in other reviews and must be the only customer service representative) was rude to say the least. I would never treat customers or employees this way. Email after email went ignored, when Sam finally made contact it was to send me templates which didn’t apply to my situation. Despite repeated attempts to have him actually read my email and answer my queries,I was basically told to F off. Will never use pawshake as a sitter again and would advise any potential pet owners to steer clear!

I worked for pawshake since last year over the last few weeks I have seen the flaws as I have been ignored and treated with rudeness and total disrespect. I had repeat customers and great 5 star reviews for my work for which pashake have taken a huge cut of 19% from each time. I received an email saying my account had been permanently suspend for taking payment outside the website I had not taken any payments out of the website. I emailed so many times but have been ignored despite sending 5 emails over the past two weeks. I had bookings which now have been left in the dark. I get a reply for Sam after sending my last complaint saying he will continue to ignore my emails. They have also disabled any reviews being written anywhere but here. So sneaky and no worth the hassle of dealing with this company and this Sam guy.

Useless but so far so good. Hope can have some better platforms

I had a horrible experience the first time using paw shake but because I am a positive person I thought I would give it a second chance and I regret that decision. Rude, unresponsive staff.