pawshake.comReviews of pawshake.com

Contacted them because nothing was happening with my profile, it took them 10 days to reply and tried to tell me they'd e-mailed about the problem which they hadn't, funny how I got the emails today though. Really poor customer service, a good way to lose a good customer by lying and then blocking them when challenged. EDIT: Still lying, i check ALL folders everyday and all I said was what they were saying was a load of bull. I have the screenshots if anyone's interested

Whist i apreciate the due dilligence that pawshake puts into pets wellbeing these guys go way OTT in some areas. For 6 months my profile was published until one friday recently they unpublished it. I assumed it was because i updated my profile text and i was just short of their word count (and i tried to fudge the word count). So after i was unpublished i went in and updated the blurb to be in line with what they wanted. At this point i have had no comms from paw shake in regards to why i was unpublished so i was guessing. I saved my profile and sent them an email saying i had fixed my profile and asked to be republished. I took 1 week for them to properly come back to me and explain that the problem was actualy that that needed photos of my backyard to show pet owners where their pet would be staying. But i live in a townhouse in inner city sydney and they backyard is not worth mentioning. So they asked for photos of the home. Again problematic because their website only accepts landscape photos under 8mb that are JPEG. My iphone pictures are over 8mb most of them are portrait and not in a JPEG format so its just a massive pain in the neck to comply with what they wanted. So i find a work around for the under 8mb and Jpeg problem and upload some pictures of dogs in my home. I sent them a message saying i had done what they asked to the best of my ability with their technical restrictions and if it wasnt good enough they they will just have to delete my profile as this was consuming to much time for something very simple especaly after i had been published for 6 months before this random friday. So they wrote back to me and said this... ///////////////////// Hi Sean, We do need to be able to cooperate with our sitters and unfortunately, it doesn't sound like Pawshake is going to be a good match for you. We will refund the pet owner who booked your services. We wish you all the best. Kind regards, Jack Pawshake Support ///////////////////// So in the end they threw me off the system even after i had jumped through their hoops all over nothing. What a giant waste of time. And from what i read online lots of other sitter have similar problems with being unpublished and waiting a long time for problems to be rectified. And you know what they say. When the same problems keeps happening to you, you're generally the problem. ///////EDIT WHAT A TOTAL CROC OF A RESPONSE. I NEVER SAID THAT I said “ I’m not doing this for the money” in reference to my motives. But I charge people for the service anyway. I did complain I didn’t have a PayPal account so hadn’t figured out how to withdraw my earnings. You guys are a joke! I’ve moved to mad paws and it’s so much easier and less autocratic I also mentioned that you need to be more realistic with the way you treat pet sitters as there are other platforms out there so if you treat us badly we will just go to your competition. Funnily enough I only learnt about your competition through looking at bad reviews on trust pilot

I minded a dog (house sitting/walking) for 7 days, 2 visits a day, I only got paid for 6, which is fine, I'm not really complaining about that; all to find out I'm not getting paid. Now I love dogs and am happy to do this for nothing, but given it's coming up to xmas, I could do with a little extra pocket money. In addition, I was extremely unwell, yet I did everything I possibly could to provide the right care for this animal and I didn't get a payment in return - awful.

Absolutely disgraceful - didn’t live up to their promises and left me stranded with my two dogs and I missed an overseas flight which then cost me $200 to change so I could find somewhere for my dogs. This cut my overseas holiday short as well and disrupted so many plans of so many people. I am now investigating and questioning whether they are even operating legally in Australia - no abn, no tax invoice provided when they took my money. Stay clear of this mob - there’s plenty of other great pet sitters out there as well as pet sitting companies and dog holiday resorts. Thumbs down big time on this circus they call pawshake.

I worked as a sitter before and it is stressful. Many clients decided to not follow the system by paying cash because it is easier without the constant booking. This is the example where owners requires recurring walks but on certain days only. Some of us had to improvise. Not to mention, they take a huge chunk of my hardwork when I already set a low rate for pet owners. It is frustrating to both pet sitters and pet owners. I can't believe I've worked this long for a company who doesn't care about anything else but making their own money.

As a minder in Sydney, Australia, being with this company for over 18 months, I can confirm all the comments from other sitters are true. This is an American company (governing laws are state and federal courts of the State of California) and they have only their interest in mind. They don’t care neither about pet owners nor sitters. From their own Terms and Conditions: “Pawshake may, in its sole discretion, for any reason or no reason, with or without notice (i) terminate or suspend your account and your access to the Site” My account was suspended three times so far, for no valid reason, only to be re-instated a week later, after proving they were wrong. Imagine leaving your precious pet for a few weeks, while going overseas, expecting updates and photos on the website, and suddenly the minder you left your pet with disappears from the site??? Stay away from Pawshake. There are other more reliable companies like Madpaws.com.au or Petcloud.com.au who are even donating 5% to RSPCA. Or search local facebook groups. You can find the best and the worst minders on any site. Definitely do ‘meet and greet’ first and do what feels best for you and your pet. But please stay away from dodgy companies like ‘Pawshake’!

I am totally fustrated using pawshake. The site is hard to navigate, if I send them an email I get condescending automated replies until they eventually read it & then you get the usual sorry but they still dont sort my problem out, even though they say your ticket is resolved whatever that is supposed to mean they send emails asking if your satisfied & when I say no & give them my reasons they never reply. I will finish by saying I only stay with pawshake because of Meika, she is helpful, polite, punctual & most of all very caring to my cat Bobby, he is quite timid but obviously loves her & she keeps me updated with pictures etc.

This company overcharged us by $120 and told us they would refund the money immediately. It has been over two weeks and we not only do not have the money they overcharged, but are now ignoring our emails. Extremely unreliable, dodgy company that I would avoid. To Pawshake - as per our emails - PLEASE REFUND THE MONEY YOU OWE US IMMEDIATELY.