pawshake.comReviews of pawshake.com

Response from pawshake.comMar 16, 2022

Hoi AM, bedankt voor je review! Jammer dat je deze ervaring hebt gehad bij het aanmelden van je profiel. Alle nieuwe oppas-accounts worden handmatig beoordeeld en soms is er nog aanvullende informatie nodig, daarom kan het soms even duren voordat een profiel wordt goedgekeurd. Foto's zijn een belangrijk onderdeel van een profiel, omdat het in belangrijke mate bijdraagt aan vertrouwen. Toch bedankt voor je feedback, deze is ook waardevol voor ons. Met vriendelijke groet, Laura, Klantendienst Pawshake

Response from pawshake.comFeb 15, 2022

Hi there, Thanks for taking the time to leave an honest review, and I'm very sorry to see you have had a negative experience. To give a little context for clarity about how Pawshake works: at Pawshake, we set very high standards of professionalism for every one of our pet sitters and the quality of profiles on the website. Unfortunately, there are some instances when these expectations are mismatched and we find a pet sitter isn't the right fit for our platform. It's really important to us that we maintain these high quality standards and that our staff and pet owners can have productive, collaborative and polite interactions with every pet sitter who is on the website. If this isn't possible, this may mean a pet sitter isn't the right candidate for the site and may be better suited to a different pet sitting model. We're very sorry to see that it didn't work out this time. We wish you all the best with your future pet sitting endeavours, and thank you once again for your honest feedback. Warm regards, Jack, Pawshake Support

Response from pawshake.comFeb 15, 2022

Hi Louise, Thanks for your review and honest feedback, and we're so sorry to see you had this experience. Your feedback really helps us to know where we need to work to improve and to encourage best practice amongst our pet sitters when it comes to updating their calendars. At this stage there is still some uncertainty with planning as a consequence of the spread of Omicron, which accounts for some calendars not being updated as frequently as they should be. We strive to make sure the matching process is as smooth as possible and will continue to work hard to improve this process for the future. Please don't hesitate to get in touch if you would like to try again or need any further assistance. Warm regards, Jack Pawshake Support

Response from pawshake.comJan 22, 2022

Hi Valerie, Thanks for taking the time to leave your feedback, we do appreciate it. We're so sorry to hear you had a negative experience previously, but are happy to see you have found a good match now. We have very high expectations of trust and safety for our pet sitters, and strict standards for them to maintain a position on our platform. If you have a moment, would you be able to email us some information to [email protected] about your earlier experiences? We would like to investigate this, as our primary concern is the ongoing health and welfare of the pets on our site. Thanks again for leaving a review, and we look forward to hearing from you soon. Kind regards, Jack Pawshake Support

Response from pawshake.comNov 29, 2021

Hi Paul, Thanks for your email, and I'm so sorry to hear that you had this experience. We have had a look through our customer support records but can't find a reference to the issue. If you have a moment, could you reach out to us at [email protected] so that we look into this issue? We'd really love to help you and find out what happened to the pet sitter you reached out to, as we expect a higher level of service from all our pet sitters and certainly do not want to see you left in a difficult situation. Thanks again for taking the time to write a review, we're looking forward to hearing from you soon. Warm regards, Jack Pawshake Support

Response from pawshake.comNov 19, 2021

Hi Jo, Thanks for taking the time to leave a review, and we're so sorry you didn't have a good experience this time. Please note that all our pet sitters are real community members who have extensive experience and love of caring for animals. As such, we recommend getting in touch with a few sitters early enough to check their availability, secure a booking slot and arrange a meet and greet beforehand. Unfortunately, the first two sitters you reached out to didn't have availability at such short notice. However, it looks like the third sitter you contacted did have availability. As mentioned it's essential to discuss arranging a meet and greet before booking to make sure you have found the right match. It appears in this case, however, that no booking or meet and greet was arranged. I hope this helps explain our process a little better. Safety is our number one priority, so we really want to emphasise the need to allow time for that essential meet and greet before booking. Please don't hesitate to get in touch with our team at any time. We'd be happy to answer any questions you may have or clarify the process further. Warm regards, Jack Pawshake Support

Response from pawshake.comDec 15, 2021

Hoi Nezar Bedankt dat je de tijd hebt genomen om een ​​review achter te laten. Jammer dat je niet tevreden bent met deze Pawshake ervaring. Het kan in een enkel geval gebeuren dat een oppas geschorst wordt als onze Algemene Voorwaarden geschonden worden. Die voorwaarden en bijbehorende eisen waarmee de oppas akkoord moet gaan, zijn opgesteld in het belang van het huisdier. Mocht je nog vragen hebben over dit individuele geval, neem gerust contact op met onze klantendienst, dan lichten we onze keuze toe. Hartelijke groet, Jack Pawshake-ondersteuning