pawshake.comReviews of pawshake.com

Update 24/9- Still no reply despite using the link advised by Jack to send another email out 4 days ago. Very interesting customer service. Update 17/9 to Jack's reply- Hi Jack, I did email via the contact support team (same link as what you have provided below), also checked my junk email. Nothing from Pawshake. Would appreciate your assistance on this matter. Thank you! Review on 10/9- I am a sitter myself with Pawshake for the last 5/6 years. My account suddenly got locked out one random night. I only know about this when I was notified by a repeated client that she couldn't find me on the platform to book me for X'mas stay. I emailed the customer service 2 to 3 times without getting any reply for the whole week. I am in dilemma what's actually happened? Pawshake support were pretty good in the past (I had some pretty good dealing with a person called Sam), but lately it seems support for sitter is hardly there at all 😔

Jeg skulle prøve pawshake for første gang, og avtalte (og betalte) kattepass for en uke. Planen var at vi skulle treffes når min reise nærmet seg, slik at vi kunne avtale nærmere om alle detaljene. Det ble derimot vanskelig å få kontakt med kattepasseren igjen. Meldinger gjennom appen ble ikke besvart, og jeg fikk til slutt tak i telefonnummeret og ringte. Det viste seg at kattepasseren hadde glemt avtalen, og var ikke lenger tilgjengelig. Jeg fikk naturligvis et problem med å skaffe ny kattepasser for en hel uke på kort varsel. Jeg sitter igjen med et dårlig inntrykk.

If Pawshake support and swift action was appreciated in the context of an awful experience (in Luxembourg), I would wish cat-sitters were screened by them. Apparently candidates are never met in person, their statements regarding pet-sitting competence are taken at face value, and they do not have to show proof of their honesty and/or professionalism. I am still "fighting" with Ms. Mika to get some money back for the damages caused by her. If I got a refund for the cat-sitting bad service, I have not received compensation for damages caused by the cat-sitters incompetence and irresponsibility. Ms Mika admitted never having read the instructions sent to her by email and printed out for her convenience. She also forgot my request and demonstration on how to make sure the door is properly closed, when we met before the cat-sitting started. Other people, and us, have used the freezer without any problem. Ms Mika did not even follow the simple instructions to water the plants only once, spending instead precious time watering them daily, and not paying attention to the cat and disregarding all instructions as regards the cat. Yes, I was refunded but it took some time for the money to arrive, and, more importantly, for Ms Mika to take the decent decision. I am still waiting for being compensated for other damages.

I tried out Pawshake 3 times now and I must say, I am super disappointed. I feel like within the Pawshake community I’ll get handled like a second class person as a pet sitter. Let’s start with the profile process. I need to give away so much information: pictures of my home, pictures of me, a long text with information about me and then my profile needs to undergo a review. All this process, and there is no information whatsoever from pet owner side! I get messages daily and they haven’t even included a picture of their dog. I can see NO information on their profile, nothing. All this, while I need to give away so much about me. That’s unfair. Let me tell you about my experience! The second dog scratched all my doors, peed in my Apartment and couldn’t be left alone, because otherwise he would bark so much. So I basically put my self into isolation for a week! Of course no word from the owner about any of this! The dog I have a the moment, doesn’t come with a leash!!!!! And he has a condition where he needs to wear a cone all the time! Of course, no word from the owner, even though we had a conversation and I was telling him I will walk the dog 3 times a day. He could have told me then: oh no, we can’t walk the dog, he’s not social and we don’t have a leash and we know you are living in a condo so we expect our dog to pee and poo in your apartment. No word or anything! This is unacceptable! I open my home for other pets and I get treated like this. I feel like the owner just want to dumped their dog at any cost and go off and enjoy their holiday. You should have a process for dog owners as well! They should be required to fill in information as well, so the dog sitter knows what’s up! Let’s come to the reviews! Sure, only pet owner can leave a review, but the pet sitter can’t leave a review and let other future pet sitter know what dog they might get. What an unfair and bad process! Pawshake should have an app which treats people the same! Maybe Pawshake should think about a few things! I can’t find words on how I feel.

The pet sitter can cancel in the middle of your reservation based on the story she/he made up and leave you and your pet vulnerable. Pawshake will not verify/ask for the evidence from the sitter but approve the sitter's request for cancellation. If you are on holiday or busy with something, congrats - you have to spare your valuable time for this crap. Pawshake will only return partial refund for the days unused (if you have not personally met the sitter before the reservation, or Pawshake will find every possible way to take the money you have paid for) - no compensation or anything to your stress and time for handling the cancellation by the sitter. This is our story. Our pet and us were treated terribly by both the sitter we engaged and Pawshake during our holiday - due to the emotional and rude messages, and "cold attitude" (the sitter claimed our pet was "very sick" but does not respond to our request for a call and a photo/video of our pet) of that sitter, we were really worried that our pet would be kicked out to the street. Pawshake was our last option due to the high season for travelling. As an emergency option, our friends had to evacuate our pet from that sitter (at very high cost). According to the photos and videos shared by our friends, our pet was perfectly fine without any issues after the evacuation! The sitter is a liar and Pawshake chose to believe in the sitter without verification. After this event, we reviewed that sitter on Pawshake website. Fun fact: Pawshake only presented the highest rating that we gave to the sitter on the sitter's profile (there are about 5 parameters for rating the sitter - communication, conscientiousness, accuracy of the profile, treatment of animals, value). Further, it appears to us that the five parameters for a sitter, Pawshake does not present the average rating of the users but the MAX rating. I know that this kind of experience repends on the sitter you find. But Pawshake's rating system is dishonest and misleading to the pet owners. Our pet and us unfortunately had experienced a toxic sitter, but Pawshake did not investigate the story by the sitter but let her cancel during our reservation. Further, after our report to Pawshake, Pawshake only commented that it was a misunderstanding and did not take any measures regarding that sitter - she still is on Pawshake with perfect ratings, ready to serve more users. So, beware of "Pawfake"!

I’ve provided free services because the dog owner didn’t want to pick up her dog - Pawshake doesn’t help you when this happens so beware

It's a nice concept but my dog repeatedly had bruises after one of their dogsitters visited my house. And she only has 5* reviews. I don’t know what happened when she was here but my dog was very upset afterwards. The dogsitter was also repeatedly late, meaning that my dog was left home alone for longer than she is used to or is good for her. This bad experience has put me off using pawshake (EVER) in the future. I also had to change the locks to my house.

Als Sitter wird man wie Dienstpersonal behandelt. Die Plattform schützt nicht vor einem respektlosem Umgang durch die Tierbesitzer. Beispiel: Nach zeitaufwändiger Einweisung und kurzfristigen Anfragen, die man nach dem normalen Arbeitstag möglich gemacht hat, wird storniert.