pawshake.comReviews of pawshake.com

We were asked to pet sit a dog that was old about 12 years with no indication of problems. We were unable to meet the owner beforehand and a relative of the owner dropped off a very old pug that couldn’t stand on its own and had to be carried everywhere. The relative handed the dog over and quickly walked away and we only realized the problem after she left. We contacted Pawshake to ask how to respond and after 8 hours they still had not responded. They take 19% of the fees but are 100% absent when there is an issue. We are completely in the dark how to hand this situation.

I booked Chloe, in Liverpool, to look after my dog overnight. I paid her £30 and arranged to have a meet and greet the day before the booking was to take place. She told me she would message me before Fri to arrange a time. Chloe still hadn't messaged my by Friday evening. As the booking was for Saturday I contacted Pawshake customer services urgently, but I didn't hear anything from them either. I've requested a full refund, but what a let down on a bank holiday weekend. I won't be using them again.

I found a perfect sitter in Pawshake and appreciate for it. Unfortunately after 2 years she moved to another place and I need to find a new sitter. I selected the one in the area with most recurring customer and most reviews. In the first meet&greet , I was not fully convinced about her, but made a very big mistake; I TRUSTED the REVIEWS and hired her. Unfortunately I had a very bad experience with her and even in the 3rd day of a 7 days booking, I asked her to leave the keys and do not take care of my cats anymore. After that I got a notification from Pawshake saying the reservation was cancelled and I will get a full refund. The first problem how could they cancel the reservation during reservation period without my acceptance. But the bigger problem, since the reservation was fully cancelled I couldn't leave a review. I contacted them and I would be happy to give the full amount for a review, but they did not accepted that. From my side this is something makes the REVIEWS in Pawshake not trustworthy. A sitter behaves badly to the pets, the pet owner realizes this behavior, and after that sitter can cancel the reservation without any approval from the pet owner and do not get any bad reviews. I was always asking myself, how there are no bad reviews in the website (so far I see only positive reviews) and that explains the reason. Generally I like Pawshake and their concept, but unfortunately from now on I would be more carefull while booking with them.

Pawshake has been an awful experience - I wish I could have rated it lower than 1 star. They take one of the highest fees around, and the staff are robots. I had my profile suspended back due to me adding a second profile - my first one had me and my partner and the second was just myself (pawshake has weird visibility algorithms that penalise you for having an old account vs newer accounts). They will take high fees, penalise you for pet owners lack of detail in messaging, won't let you respond to ascertain the job prior to accepting and then penalise you for not converting a job that in your description the owner should not have submitted in the first place. Try asking a question without having to accept a job! After all that I have lost the hundreds of reviews and earned pawshake thousands of dollars across the years. Please go to other companies like that are australian owned and have an australian team running the show and that take less fees, some even supports rspca with a portion of the fees yet still keep not only their sitters happy but also the clients. I was around when pawshake was just starting in australia when there was a smaller team just goes to show what happens when a company gets bigger and greedier.

I have been a Pawshake Pet Sitter in Perth, Australia for over 3 years now but since 23/3/23 my profile has been 'disabled by an administrator'. I have sent 3 emails and 1 written letter to them all with no response. The letter has actually been returned to me. Today I am able to login into my account but it is telling me to 'complete my profile'. All of my lovely reviews have gone, all of my clients have gone and there is nothing but the bare bones of the application. I am not starting over again!!! I don't know what is going on with this company but I am a long way from impressed. It's not like they don't have my contact details as I've given my cell & email address to them everytime I've tried to contact them. No-one has ever gotten back to me.

Please be aware that if you use this service and your pet get hurt they will not pay for your vet bill . This is a letter to me about my claim It might take a while for us to investigate your claim, we need to reach out to your sitter and to your vet, and no, we haven't done this yet. You can't rely on us to pay for the operation, we can only check the claim and all invoices after they are paid, and possibly refund you accordingly. From what you reported, even if it's a bit hard to read through your words being fully honest, you are not sure on what happened and multiple pets were present at the sitter's home. Did you have a meet & greet at the sitter's place? Did she let you know she would have other pets other than Maggie Pawshake Support I just want to make it clear that the pet sitter was lovely this had nothing to do with her not taking good care of our pet I believe she did do everything possible to keep him comfortable but for me to know where and what and how he did it is ridiculous. Just to be clear my dog was fine with no injuries when arrived ..... Clearly they do care about the pets well-being🐶 My intentions for this review is yes to make sure everyone's clear on their guidelines that if they don't know where how and when is happened claim is questionable and that if we're to get a pay out it is only after you pay for the vet bill first . Once again I like to make it clear that the people that look after your pet are wonderful I have no problems with the service itself this is just something that is happened and I do not blame care at all . Just a bit of advice if you want to use a service make sure you have cover for your pet you don't want to be in a situation like me where you were unable to pay the vet Bill so therefore treatment can't go ahead and at the end of the day your pet does suffer . I really just want the best outcome for my puppy .

nie wieder!!! habe mich nach kontaktaufnahme m d ach sooo tollen elisabeth vom froschberg sofort wieder von dieser pro forma plattform verabschiedet. es ist doch sonnenklar, dass diese sogenannten hundesitter in wirklichkeit ohnedies privat arbeiten, ihr geld schwarz einstecken und die plattform nur als steuerlichen deckmantel verwenden. wenn man als sogenannte erfahrene hundesitterin 10 stunden ohne strom auf einem 1000m2 grundstück mit wasseranschluss und wc nicht "überlebt", weil man da nicht an der diplomarbeit weiterschreiben kann (mädl, es gibt akkus!) dann hat man eindeutig den "Beruf" verfehlt! WIDERLICHST.

I find it sad that I contacted lots of people but either you don’t even get an answer or they never can… then I wonder why you put yourself down to help people with dogs…