pawshake.comReviews of pawshake.com

I recently had an unfortunate experience with Pawshake while looking after a dog. Prior to taking up the responsibility, I had met the dog and the family, and I was given specific instructions about the dog's preferences. According to the owner, the dog loved being outside and disliked being indoors. He wasn't much into attention, preferring only some bonding strokes, and he rarely barked, except when seeing a fox. Additionally, he had a peculiar eating schedule, preferring to eat at 11 pm at night. With these instructions in mind, I offered the owner the option of letting the dog come for a trial period before committing to the full 30-day boarding, but unfortunately, this was not taken up. The real trouble began on the first night when the dog cried, howled, and barked incessantly throughout the night. I immediately contacted Pawshake for assistance. However, their response was disappointing. They advised me to find a kennel for the dog and also suggested that I reach out to the owner. They claimed that they couldn't arrange for another sitter without the owner's approval. So how me speaking to the owner would make any difference if they need the approval from him firsthand.This lack of immediate help and support from a platform that offers pet-sitting services worldwide is disheartening, especially when there's a distressed animal involved. What adds to the frustration is that it seems Pawshake's customer service team only has one person, named Sam, who responds during the night for UK-based sitters since they are based in Australia. This limited support during crucial times is unacceptable, considering the platform's global reach. As the days progressed, the dog's nervousness and anxiety persisted. The owner later revealed that the dog had previously been boarded at kennels, which I think may have contributed to his fear and uneasiness. Pawshake hasn't been proactive in providing assistance or solutions to reach the owner and find an alternative sitter. The situation is concerning not only for the dog but also for my own family. I have a five-year-old daughter, and I am worried about her safety when playing in the garden, as the dog has growled at her on a few occasions. The lack of intervention from Pawshake and the continued distress of the dog are affecting my own well-being as well, as I have to stay awake at night to ensure the dog doesn't disturb my neighbors, who have already lodged complaints. In conclusion, my experience with Pawshake has been disappointing and worrisome. They have failed to provide adequate support in a distressing situation, and their limited customer service availability is a major drawback. I would caution others to be cautious when using this platform for pet-sitting services, especially when dealing with sensitive or challenging situations.

The cat sitter didnt feed the cat properly. Didnt do anything that I asked to do and leave the door to outside opened. The cat could have run away.

Aivan täyttä shaibaa. Hoitajat peruvat jo sovitut lyhyet hoidot, kun joku pidempi keikka tulee tarjolle.

My sitter agreed to cancel but system does not work so not trying to charge me? It’s not a good app.

I’m unsure of what I can say due to terms and conditions. But I no longer trust the site.

Over before it even started. I signed up and you have to wait a few days for them to approve your pet sitter application. They came back to say that you need to have high quality photos. I have a iPhone 11, maybe they want you to have a full on professional photo shoot. They also said you have to add so much information in your about me section (bear in mind there is a character limit). I read other reviews and I just deleted my account. They do seem a bit crap and the cut that they take put me off especially with the lack of customer service others have stated. I’ll just use a better pet sitting service.

Let’s be clear about how Pawshake works. It connects you with Petsitter‘s dog walkers etc, you then make an informed choice based on who you believed to be suitable to look after your animal. Sounds about right. This is until you have a problem either as a sitter or an owner you have no reason to look into what support or what they in fact do provide. So let me help you understand what you get for the money that you pay. Absolutely nothing, with the exception that they host the facility on the website to connect you to a variety of different available sitters and owners. Recently as a sitter for them myself who had had nothing but five star reviews, A client that I unfortunately couldn’t assist with due to already having commitments used another sitter on their website to look after their two dogs whilst they were holidaying abroad. One of their dogs is 15 and partially sighted as well as having medical issues as he would expect a 15-year-old dog to have. The other and very bouncy dog and clear instructions were provided by the owners, and I actually directly dropped the dogs off with Petsitter back at their home after having them for a couple of days prior to him taking over. After 24 hours this Sitter after a string of odd behaviour of leaving the property every couple of hours and disappearing abandon the booking in its entirety. Offering a variety of false and dishonest excuses. Pawshake advised the owners to either find another city themselves, from a foreign country after paying for a service with a guarantee That if you take the time to actually read the small print you will see doesn’t exist, or put the dogs in kennels. But let me be clear at no point did Porsche I can do a single thing will make a single phone call to assist. As a sitter with many years experience I myself took the dogs, because I wouldn’t dream of behaving in a way that the company or the Sitter did. It then transpired that the Sitter was double booked on their website house sitting two homes at the same time, not by accident and Pawshake were aware of this from the outset. Both myself and the owner contacted Pawshake and repeatedly they ignored all communication. As a result I advised that I would not undertake any more assignments until they responded, and that I would share the experience as I think it’s only right that people had this information. After leaving a review on here I was asked for additional information from Pawshake by a man called Jack. This information was provided, and at that point my profile removed from this site for raising a complaint from daring to question their policy and gain clarification. When using the Petsitter there is always an element of trust and sometimes things don’t always work out as expected. However when you are paying money for a service from a company that boasts that they have a guarantee, I believe that guarantee should be clear and delivered on. Let me be direct, this company offers you no guarantee, it is a very misleading lovely sounding false claim that they make which mislead you deliberately into believing you’re covered. What I find most disgraceful about their actions is that by removing cities and owners it also then removes any negative feedback or comments about themselves and their service which falsifies reviews and misleads customers entirely. This is a company where your animals are at risk of harm based on the shocking levels of service and dishonesty provided at every step by this organisation in pursuit of greed.

Absolut rubbish! I signed up and was not at the top of the searches as a new sitter. I contacted them, they said it was a technical problem but it was never fixed. UPDATE: After I published this review I contacted them again. This was their response: “Hi Joana, thank you for your message. Unfortunately, the developers have informed me that this automatic new sitter boost is nothing they can do manually from a technical point of view. If you would like to boost your profile, maybe you could try printing your sitter marketing material (flyer and business cards) and advertise in your local area? I am very sorry for the inconvenience caused.” Unfortunately I stand correct. It is a shame.