pawshake.comReviews of pawshake.com

Stay clear of this company! I just thought I'll take a break from another popular dog sitting company, and arranged a meet and greet with one of the highest reviewed dog sitter on Pawshake named Zoe. She agreed to take care of our dog via our initial exchange of messages via the Pawshake portal. We exchanged mobile numbers and arranged a meet and greet for our dog at a given time and place. The warning bell rang when she gave the location of a park instead of her home - as a dog owner, the whole point of meet and greet is to figure out the place of the dog sitter and ensure it's safe for our dog. We ignored the warning in good faith, as we thought we can do the initial meet and greet at a park and then do a subsequent meetup at her home before making the final booking. Myself and my wife waited with Buddy at Zoe's given destination at a previously agreed time for nearly 30 minutes for the meet and greet, but she never turned up! I sent 2 text messages and left 2 voicemail messages too. Interestingly, she read the text messages immediately (technology doesn't lie!) but she never bothered to respond. This is grossly unprofessional and irresponsible and makes me wonder if most or all of her 5 star reviews are fake? However I am glad we spotted this early on, as we don't feel comfortable leaving Buddy with someone as irresponsible as her. Complete waste of time! We tried to get in touch with Pawshake, but their support page is just a list of FAQs - not a single contact number on there. My warning to all prospective new clients - I just hope that the above is an isolated bad experience, but watch out for what you are getting into. How can you have a booking guarantee from a company who doesn't have a direct phone number? What are you going to do if your dog sitter starts ghosting you on the day of your holiday and you don't have a phone number on the Pawshake website to sort things out for you? Think before you book!

Our pet sitter, Natalie from Sunderland, fed our elderly sick cat the wrong food, causing him to lose significant weight over a fortnight. She didn't notice that our dog had vomited and peed in her crate, meaning our dog had to sleep in her own vomit and wee for many days on end. She brought flour mites into the house, causing over £100 of damage to our food and meant we had to spend 3 hours cleaning the kitchen when we got home. She got blood on the sheets and didn't even bother to clean it up. She broke both hot taps in the bathroom. She failed to carry out the most basic instructions and lied to us to say she had done something when she hadn't. It was only because we used a petcam that we could check up on her and know for sure she hadn't done what she said she had. She left dirty knickers at the house after she left. She left the bin overflowing in the garden. She left food wrappers under the bed and kebab skewers in the kitchen. All in all, the absolute worst service I have ever experienced in all my life.

Aangemeld maar wacht nu al meer dan die 5 werkdagen die ze vermelden 😐

Update 27/09/2023 Dat dus! EEN maand later heeft iemand tijd gevonden om te reageren. Jammer dat er geen null sterren zijn want dan gaf ik die! Voor redelijk dringende situaties totaal ongeschikt. Een klantendienst is er niet en als "cyberspace" beslist heeft dat je er niet in komt als zoekende partij dan kom je er ook gewoonweg niet in. Jammer want door het ontbreken van een rechtstreeks contact, ga je ook nooit weten waarom je er niet bij mag. Mij zou eens interesseren HOE die keuze gemaakt wordt wie wel of niet mag deelnemen ??

Shocking from start to finish, let’s start with pawshake themselves. They were let down by a very untrustworthy sitter but the way they went about dealing with the matter was disgraceful. They basically treat the customer as guilty until you prove yourself. I would not recommend using this company. They are not professional & they clearly are loyal to their pet sitters rather than putting their customer no1. The sitter was totally untrustworthy and was trying to scam us. It was clear to see. I would avoid using this company. It is just a money making service there is zero customer ethos. We had to invoke our credit card to get our money back and we had done nothing wrong it’s just that pawshake refused to refund. Shameful service,

Abbiamo affidato il nostro gatto a una cat sitter trovata tramite il sito ma il primissimo giorno di viste (nonché della nostra vacanza) il marito di questa, presentatosi al suo posto (il profilo è di lei ma si alternano nel servizio), ha fatto scappare il gatto aprendo una finestra e lasciandola incustodita. Sono passati più di 20 giorni e il gatto ancora non è stato trovato. L'assistenza da parte del sito si è limitata a qualche mail ma di fatto la loro assicurazione non prevede la situazione in cui un animale scappi e non venga ritrovato. Non affidatevi mai a questo sito o alle persone registrate in esso

I have had a dog in my life, for most of my life. Harley has been a part of our family for 7+years now. We take him on most trips with us here in Ireland. We seek dog friendly accommodation etc. When we've travelled last minute we did have a wonderful dog sitter who no longer has the time for do so because of his work commitments. My family have been invited to a wedding at end of this month. I've been meticulous regarding checking on 'Pawshake', which is new to me, irrespective easy to use, for a suitable sitter, or boarder. I've been honest regarding the fact that my dog is reactive, however is a sensitive and most loveable dog. He's 💯 when he get to know another person and dog. I can't believe the awful responses I have had from the people I've contacted to look after my dog. One person on this website has been very honest and that means so much. Honesty is hugely important. The last person I messaged used an excuse, even though her calendar was free for the dates I'd asked and it had been updated . Her words, (Sheena is her name, Rathgar area), when I genuinely said I was finding it difficult to have someone mind my dog because he was nervous, was that I clearly didn't consider my dogs welfare in leaving it so late to seek someone to look after him, even though I've been trying for 3 weeks now, scanning what I thought would be suitable person to look after him. Perhaps a recommendation to Pawshake...I feel your website should state that, 'no one wants to look after a sensitive nervous dog'.

Très mauvaise expérience avec Pawshake en tant que Petsitter. Pour la deuxième fois Pawshake rembourse intégralement le client qui annule sa réservation au dernier moment sans me poser la moindre question. Lorsque je proteste Pawshake prétend avoir compris que j'étais d'accord, alors qu'aucun élément le prouve. C'est plutôt le contraire, car les conditions d'annulation sont clairement expliqués sur ma page. J'ai finalement était payée, mais après un parcours de combattant, et payée en retard. Je ne souhaite cette mésaventure à personne.