pawshake.com Reviews | Read Customer Reviews of pawshake.com

pawshake.comReviews of pawshake.com

4.76,520 reviews
Pet Services
North Castanya Way 161, Portola Valley, California

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pawshake.com

About pawshake.com

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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pawshake.com reviews

Showing 46 reviews with 2 stars · Clear filters

Tytti
Jan 31, 2025
Sovellus on tosi vaikeaselkoinen
Sovellus on tosi vaikeaselkoinen, hankala löytää mm. omia varauksia. Hinnat myös ilmeisesti näkyvät hoitajille ja asiakkaille eri tavalla.
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Justin W.
Jan 6, 2025
A German lady named Ronja
A German lady named Ronja, based in Marrickville, cancelled unexpectedly just a couple of days before I went away. It was so difficult to find someone else and I had to pay a premium price for short notice booking with another cat sitter.
Response from pawshake.comJan 8, 2025
Hi Justin, Thank you so much for taking the time to share your thoughts with us. Pawshake is a platform that connects pet owners with trusted pet sitters, enabling sitters to run and manage their own pet-sitting businesses. Our sitters have full control over their pricing and the services they offer to best meet the needs of pet owners like you. We’re truly sorry to hear that Ronja had to cancel your booking due to her car breaking down. We understand how frustrating and inconvenient this must have been for you. That said, we’re glad you were able to secure a replacement sitter with Alvin so quickly and that your plans were not significantly disrupted. We genuinely appreciate your patience and understanding in this situation, and we’ll continue working hard to ensure every experience with Pawshake is as smooth as possible. Please don’t hesitate to reach out if there’s anything else we can assist you with. Kind regards, Jack Pawshake Support
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Susan H.
Dec 30, 2024
Many glitches
I knew my sitter had joined Pawshake but had trouble finding her. Kept getting “no sitters found”. Possibly an error on her part trying to set up her profile, but that is on you as well. Then the way home visits were set up (again, maybe her error) I couldn’t set up one evening, one morning and evening, and one morning in one booking. Had to make separate bookings. I wanted to give a tip because the service was great and it’s Christmas, but you didn’t have a way to do that. My experience on Rover has been much smoother, so my expectations were high. . I hope the kinks get worked out.
Response from pawshake.comJan 2, 2025
Hi Susan, Thank you for taking the time to share your feedback with us. We’d like to clarify that your sitter’s profile was finalized and published on 17/12. We sincerely apologize if you were searching for them prior to that date. To ensure the highest quality of service and the safety of our community, all sitters must meet our minimum profile standards and verify their eligibility to work in Australia before their profiles can be made publicly available. Regarding your suggestion about tipping, we can confirm that it is perfectly fine to offer tips in cash. Additionally, we truly value your input on booking mixed visits with multiple services in a day. Please rest assured that our team is actively working on streamlining this process to enhance the experience for our pet owners. If there’s anything else we can assist you with, don’t hesitate to let us know. Kind regards, Jack Pawshake Support
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Thérèse D.
Sep 27, 2024
The application is full of bugs
The application is full of bugs: sometimes get messages 2 days later. It keeps asking me to complete my profile! When i asked, the answer i got is to delete the account and start a new one!!! The map is not working properly. Need to be clearly improved
Response from pawshake.comOct 9, 2024
Hi Thérèse, Thanks for taking the time to let us know your experience. You were advised to delete and begin a new account as you no longer wished to proceed with a pet sitter application. We were unable to separate your two profiles after you accidentally began the application process. Now that you do wish to become a pet sitter, your profile does not currently meet our minimum standards for publication. Please see your inbox for advice from our support team about the steps to take in order to be published. Kind Regards Jack Pawshake Support
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Sarah
Sep 25, 2024
App experience is REALLY bad
The app/website is hard to use and unintuitive. It needs to be completely revamped to make it easy to use. There needs to be a section 'view my bookings' and they way you find a regular cat sitter should be easier. There needs to be a book again button. When you make the actual booking it should be possible to put in multiple days of single and double visits rather than having to make separate bookings for the same period. When your sitter provides multiple photos you end up with LOADS of emails - there should be a single notification. When you go into look at the report card and photos it jumps around and is almost impossible to use (scroll up and down).
Response from pawshake.comOct 9, 2024
Hi Sarah, Thanks for taking the time to share your feedback and we apologise you did not have a smooth experience. We have passed your feedback on to our development team and greatly appreciate the time you have taken to provide this detailed report of your experience. Should you need any assistance or help troubleshooting, our support team are available to be contacted 24/7 through our Help Centre. Kind Regards Jack Pawshake Support
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Lisa
Aug 18, 2024
Nowhere to Report Unreliable / Poor Communicating Pet Sitters
When I first used Pawshake, I found a perfect pet sitter right away. After moving, when my current sitter was too far, I tried Pawshake again, but with little success. The first potential sitter forgot our scheduled meeting and claimed to have fallen asleep during it (around dinner time), which I found completely unreliable. The second sitter was inconsistent in responding and last-minute canceled “because the data didn’t suit her” even though her agenda showed she was available. What frustrates me most about Pawshake is that you can't review these people unless they actually sit your pet, through this system. Poor communication should also be something you can mention in a review to warn others. I can't even report the profile on Pawshake...
Response from pawshake.comSep 9, 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your frustrating experience on our platform. We completely understand how important it is to have reliable and communicative pet sitters, and it’s disappointing to hear that your recent interactions didn’t meet those expectations. Your point about the review system is very valuable, and we understand how important it is for pet owners to be able to share their full experience, including communication issues. We’ll certainly take your suggestion into consideration as we continue to improve our platform and its features. Thank you again for your feedback. Please feel free to reach out if you have any other concerns or suggestions. Best, Pawshake Support
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Franziska G.
Aug 11, 2024
Der Erfolg hängt stark von den Mitgliedern ab
Ich bin echt sehr frustriert, über die Suche nach einem Hundesitter über dieses Portal. Pawshake kann dafür nicht direkt etwas dafür, aber sie sollten ihre Mitglieder anhalten, ihre Profile korrekt zu pflegen und um eine angemessene Antwortzeit bitten. Bisher bekam ich nur Absagen: - habe schon was anderes vor - biete den Service gar nicht mehr an - ups, habe schon einem Hund privat zu gesagt - keine Reaktion nach der zweiten Nachricht Meine Erfahrungen beziehen sich auf Frankfurt und Stuttgart. Vielleicht läuft es ganz anders, wenn die Mitglieder zuverlässiger sind.
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Federica Di L.
Jul 29, 2024
Il sito è fatto molto bene ma ho…
Il sito è fatto molto bene ma ho provato a cercare un passaggio "felino" per tre giorni ad agosto e...una persona mi ha detto di essere allergica al gatto (non segnalato nel suo profilo), una di essere impegnata in quei giorni (non esclusi dal suo calendario), un'altra non ha proprio risposto (in teoria da politica del sito bisognerebbe quindi rimuovere il profilo, ma è ancora lì)...sembra un pò una perdita di tempo questo sito.
Response from pawshake.comAug 5, 2024
Gentile Federica, siamo molto spiacenti per la difficoltà riscontrata nel trovare un sitter disponibile. Se vorrai contattare la nostra assistenza, provvederemo a verificare l’attività dei sitter che hai contattato, e fornirti altri profili.
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