Mr Andrew F.
As a Sitter I've had a horrific…
As a Sitter I've had a horrific experience! A Dog that was boarding with myself became ill. I contacted the Owners and said I'd take her to the Vets which naturally was fine as they love their Dog. On contacting Pawshake I received a very delayed response from a Guy called Sam. Then as time went on I emailed the so called support and got informed I was being aggressive. They clearly are just taking the money and the support doesn't exist. Utterly useless. Also I requested to see Pawshakes insurance details. A guy named George told me they don't have Vet Insurance! Also I will no doubt receive a response to my review indicating they have a procedure for claims. They don't. All rubbish. No pictures either of the so called Pawshake team. Interesting that I was suspended. I'd already removed myself from this horrendous platform Please do not book these horrific People in the future within the UK.
Response from pawshake.comAug 7, 2024
Hi Andrew, Thanks for taking the time to share your thoughts. We are very sorry to hear that your guest pet became ill during your booking. Thank you for taking her to the vet. We do have guidelines in the Help Centre of our website and mobile app about what sitters should do in the event of this happening, along with details of how a claim can be made under our Peace of Mind Guarantee, to which we referred you when you contacted us. Our guarantee coverage extends to all pets with a booking on our platform. You can find these details very easily on our website. Your profile has been suspended due to repeatedly aggressive emails towards our team. We wish you all the best in your pet sitting journey. Kind Regards Jack Pawshake Support



