Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
pawshake.com
Category
Pet Services
Location
Portola Valley, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 10% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Please ask your sitters to enter correct availabilities in the app. I've been contacting tons of them since weeks and they are all not available in the chosen dates, when it shows they are! It's such a waste of time for who's looking for a sitter and harms those that might be available for real.
JS
jonathan S.
Le site est vraiment compliqué quand on…
Le site est vraiment compliqué quand on est pet-sitter. L'inscription prend une éternité, et ils ne sont jamais satisfaits des photos que je mets. J'ai un appartement de 80 m² dont je suis propriétaire, et pourtant, je suis obligé de prendre en photo toutes les pièces, y compris celles que je loue à des étudiants. Ils demandent aussi des photos où l'on me voit bien avec les animaux.
Franchement, je n'ai pas le temps de faire des shootings photo juste pour une plateforme. J'ai peut-être une ou deux photos par garde, mais je ne suis pas forcément à côté de l'animal, et je ne vais pas le déranger juste pour plaire à un site web. En plus, c'est compliqué de s'occuper d'un animal et de prendre des photos quand on est seul.
Je veux juste améliorer ma visibilité en ligne, mais ça fait déjà trois mois que ma candidature est en attente de validation à cause de détails qui ne leur conviennent jamais, et ils changent à chaque fois. À côté de ça, monter un dossier de bourse pour un étudiant, c'est un jeu d'enfant.
J'ai l'impression d'avoir postulé pour être directeur d'une institution gouvernementale. Heureusement qu'ils ne demandent pas un entretien filmé sous tous les angles !
Je te conseille plutôt ces sites :
Animaute
Rover
Ces plateformes demandent aussi plusieurs vérifications (pièce d'identité, justificatif de domicile), et cela peut déjà prendre un bon mois. Pour les références hors site, c'est aussi compliqué. Ils contactent les propriétaires pour vérifier les références, ce qui prend également du temps.
Je pense que ces vérifications sont largement suffisantes, car je ne loue pas un animal, je propose un service. Il ne manquerait plus qu'ils demandent les trois dernières fiches de paie et l'avis d'imposition ! J'ai même vu certains sites demander un extrait de casier judiciaire. Je te raconte pas la galère, même avec un casier vierge, pour récupérer l'extrait !
FG
fgt
Pay up what you ow!
Pay up what you ow!
It's not my wife's problem, that something apparently went wrong with MobilePay.
She have kept her part of the deal.
I'm sure that the company have been fully paid
- no problem there - right?!!
MA
Maria
Unreliable and unhelpful
When we met our sitter, we checked with them that they wouldn't cancel last minute, as that has been our usual experience with Pawshake sitters. They confirmed they would not. But of course they did. They have not returned our keys. Pawshake was thoroughly unhelpful in finding us a new sitter - they suggested some who are of course all booked up. So our weekend away is ruined because I have to stay home and look after the dogs. Pawshake is also not refunding my accommodation or other cancellation costs from our trip, because it's in their terms and conditions - so they can't afford to be decent human beings because their scumbag service breaks so often that they would end up bankrupt if they covered all the costs associated with their shitness.
Response from pawshake.comOct 9, 2024
Hi Rob,
Thanks for taking the time to share your feedback and sorry to hear you did not have a positive experience.
To clarify, Pawshake does not provide a pet sitting service, but a platform that connects pet owners with sitters and allows pet sitters to advertise their services.
We are very sorry that your sitter cancelled on you and inconvenienced you in that manner. Pet sitters who cancel services or have listings of insufficient quality are removed from the site.
If you need further assistance in finding a replacement sitter, our support staff are always available to help.
Kind Regards
Jack
Pawshake Support
RS
Rob S.
Negative Experience After Negative Experience
I've needed to get house sitters from Pawshake about six times over ten years. This is normally if I'm travelling for work or a sports tournament and I can't get a friend or my partner to look after my dogs. Five of the six times, I've had strongly negative experiences. The pet sitters often pull out a week or closer to when I'm leaving, and finding a replacement that close is often too late. The Pawshake team explain that is sometimes how it goes, but with this being such a regular occurrence I feel they need to screen their pet sitters to ensure they don't screw over their clients as often. I strongly recommend using a different service
Response from pawshake.comOct 9, 2024
Hi Rob,
Thanks for taking the time to share your thoughts and we are so sorry to hear you did not have a positive experience.
If we notice that a pet sitter declines booking despite being having listed availability or cancels services on a client, their profile is placed into review and faces deletion.
We are very sorry that your sitter inconvenienced you by cancelling and I do hope my colleague was able to assist in helping you find a replacement in this instance.
If you require assistance in the future, our support team are always available to help.
Kind Regards
Jack
Pawshake Support
CZ
Christin Z.
Manglende betaling
Jeg er hundesitter og jeg har passet mange hunde og har egentlig syntes at det har fungeret godt. Men nu har jeg en mavefornemmelse som siger mig noget er galt.
Jeg har afsluttet en booking med en kunde som hentede sin hund d.15 september. Pengene fra hende er trukket d.15 august men jeg har endnu ikke modtaget mine penge.
Jeg har passet mange mange hunde og har aldrig haft problemer med betalingen. Men nu får jeg ingenting.
Jeg har skrevet til PawShake 3 gange uden at få et eneste svar.
Jeg er meget bekymret.
Deres kundeservice er åbentbart ikke eksisterende?
Jeg har både skrevet på dansk og engelsk for at være sikker på at få et svar. Men der er stille.
Nu er det d. 24 snart 10 dage siden at bookingen sluttede og der er ingen penge på kontoen.
Det bliver jeg sgu ked af.
RETTELSE:
D. 25 september kontrakter PawShake mig og fortæller at noget er gået galt med pengeoverførslen fordi MobilePay er involveret. MEN den kunde jeg har haft har betalt via banken og vist mig at pengene fra hende blev trukket 15/8
Det er i dag 11 dage siden at jeg afsluttede pasningen. Jeg har fortsat ikke fået mine penge.
BM
BMarie
Unzuverlässig geht gar nicht
Leider hat die Katzensitterin L. kurzfristig abgesagt. Die darauf folgende Rumtelefoniererei und Umorganisiererei hat mich einen vollen Urlaubstag gekostet. Zum Glück konnte schließlich eine Mitarbeiterin von mir auf die Schnelle einspringen, sonst wäre der Urlaub im Eimer gewesen. Ich finde eine kurzfristige Absage unmöglich, als Tierhalter verlässt man sich darauf und steht dann hilflos da. Dabei muss ja alles vorab bezahlt werden. Wenigstens sollte Pawshake in so einem Fall einen Ersatz anbieten.
Bewerten kann man dort auch nicht, nur bei "erfolgten" Einsätzen. Klar, dass bei den Sittern überall 5 Sterne stehen, da man Kritik auf der Seite nicht äußern kann. Das bezahlte Honorar wurde auch nicht rücküberwiesen! Das wirkt alles nicht besonders seriös und ist sehr, sehr ärgerlich.
Für mich ist die Seite künftig keine Option mehr, rate auch jedem anderen zur Vorsicht.
Response from pawshake.comSep 9, 2024
Hallo Marie, danke für Dein Feedback und es tut uns sehr leid, von dieser negativen Erfahrung zu hören. In dem sehr seltenen Falle einer kurzfristigen Stornierung seitens einer/s Pawshake-Sitter*in, der leider auf Grund z.B. eines Notfalls eintreten kann, erstatten wir selbstverständlich immer die vollständigen Buchungskosten.
Bitte melde Dich bei unserem Support-Team, damit wir Dir weiterhelfen können.
Pawshake Support
GJ
Gitte J.
Da i vælger ikke at kontakte mig
Da i vælger ikke at kontakte mig, svare på mine 3 anmodninger ,må jeg af denne vej råbe op !!!!!!
Kan IKKE komme i kontakt med jer , kun via anmodninger som i så vælger ikke at svare på , 3 anmodninger har jeg sendt !!!
Jeg har endnu ikke fået min betaling for et sitter job i Taarnby ( 2 katte ) inde på jeres side står der pengene er udbetalt men har IKKE fået mine penge !!!!
Har talt med min bank og de siger at jeg skal kontakte jer !!!!!! Det kan man bare IKKE ?????????
Vil i godt lige hjælpe mig !!!!!!!
Godt nok meget Dårlig service 😡