pawshake.comReviews of pawshake.com

My sitter cancelled the week before and I had to find someone else. My first time using this service, not happy.

Pawshake as a company seem to be extremely sensitive to any form of criticism. I have reworded and resubmitted this negative review because they claimed the other one was defamatory, precisely for calling them sensitive. By doing so, they kind of make my case for me, but I digress... Initially, I had a very good experience with a sitter that was registered on their site. Unfortunately, the one time I needed to contact Pawshake themselves because I was having issues with their site quickly spiralled into an extremely negative experience that ended in my account being suspended. They will tell you its because I used "threatening language", but their idea of threatening language is calling their website a piece of crap. When they wrote back clearly offended by my having called it that, threatening to suspend my account, I told them to go ahead. After all, the site wasn't working, which is why I tried to contact them in the first place. Anyway, they have very few sitters available on their site, which I can only assume is because they are a bad company to work for. I spent over a week trying to arrange a sitter on Pawshake, and after receiving the lecturing reply from the pawshake staffer, I tried another petsitting company and immediately found a sitter who lived practically next door to me, had her lined up, booked and paid inside of 15 minutes. Easy - like it's supposed to be. Not difficult, convoluted and painful, like Pawshake makes it. The level of maturity and professionalism of the Pawshake staff are about what you'd expect from a redditor - but don't take my word for it, have a look at their responses to negative feedback here on Trustpilot and elsewhere and you'll see it for yourself. Just a lot of passive-aggressiveness. You can see this passive-aggressiveness in their response below this review, where they use my surname. If I were a millennial redditor, I suppose I might think that would be intimidating or edgy or something. Alas, I'm just not that sensitive. Their site doesn't work properly, which leads to communication problems with the people you're trying to hire to look after your pets. Pawshake won't take any responsibility for it and instead resorts to blaming its users, like they blamed me for their site not working. Lastly, they do not list any contact information anywhere on their website. You can only contact them via social media - if you happen to use it. Need to email them? Phone them? Good luck. They will tell you they list their contact info to gaslight you, but you're free to look at their site yourself and you won't find it. Their website doesn't work, their accompanying app is awful, and the staff are worse. Why subject yourself to it? There are much more professional alternatives that can connect you with great sitters. I won't bother naming them because this isn't about promoting another company - it's about warning you away from this one.

Bad functional performance, i get crashed from the app, need to wait my money sometimes very long, i get logged out regularly for some reason

totaal geen opvolging, slecht, slechter slechst ...

Meget tidskrævende, da dyrepasserne ikke opdaterer deres kalendere, hvilket må være et strukturelt problem i forhold til platformen. Simpelthen åndssvagt at skulle bruge tid på.

In response to the below reply, all I have received from Pawshake was a form letter saying "we know you did this, please don't do it again". Thats fair, I'm not arguing. I was desperate for this client to pay as she's difficult and has been for the couple of years I've walked for her. I get that I stuffed up and admitted to it. However no-one told me I'd been inactivated, and when I asked to have it fixed I was banned completely. I'm a human being guys, the fact that I have clients still booking me through Pawshake after a few years should make it pretty clear that I do respect the process. And no, no one had reached out to "resolve the matter". I've sent 3 messages and none have been replied to. This is the first response I've received at all, funny that when Pawshake is being held to account the response is super speedy. I can't undermine anything in the future because I have zero access to my account. Nada. You guys banned me completely without warning or any communication. __________ The platform is wildly inflexible for pet owners to book and their treatment of pet sitters can be terrible. I've had one outstanding, long term sitter through it and a bunch of average ones, there's no vetting process at all for pet sitter quality and reviews don't always tell the full story. But still, I've used Pawshake for nearly 10 years as both pet owner and sitter and have now lost my access completely over a minor infraction. Three years of my own pet sitting work gone, all those lovely reviews, all those pet owners I'll never be able to contact again, all gone. And no response from support, no phone numbers to call, no accountability or care at all. Fortunately I have most client phone numbers saved and they're all happy to book me directly. So your loss I guess, Pawshake. Take my advice people, if you have a great pet sitter through Pawshake make sure you have their contact details just in case their profile suddenly gets pulled. Better still, pay them directly so they don't lose 19% to a platform that won't hesitate to screw them over.

I am dissappointed with Pawshake and the way the situation has been handled. Pawshake has been raising their service fees quiet fast. So they reached 19% fee, which is a lot when you price the service for a dog sitting. I have recieved a reservation from repeated owner and as I saw the service fee being increased, I have proposed him to pay offline. I do admit my mistake in that case. So spotted by algorithms (?, no actually it was not the algorythmes as we found out later), Pawshake blocks my profile and informs me that I breached the rules. They also say - it may have been missunderstanding maybe (oh we still think algorythmes here..), so please ask the owner to re-book the reservation and your profile will stay under supervision. Basically, they proposed - correct your mistake, this reservation has to be made online, and your profile stays under supervision. OK, fair enough. I do, as I told to: admit my mistake, ask the owner to re-book the reservation and show all my 'understanding' of the error, I committed. The owner even booked extra night! After the reservation is terminated, Pawshake cashes in on my reservation (which was re-established, following their advise) and BLOCKS my profile. I write to the Customer Support , asking - why?! I have done all you asked me to do.. Nahh, says Pawshake, we decided not to re-install your profile.. besides, they send me the screenshorts of my PRIVATE messages /exchanges with the owner where, yes, you see the text. (oh not the algorythmes!). So why dont you just block me instead of asking me to re-make the reservation, so you can earn the money on me and still throw me away? Dishonest. And the platform reads your private messages.. really?! very dissappointed with how the case is handled. I had a history of great reviews from multiple happy owners . Everyone makes mistake. I was willing and corrected mine. But Pawshake clearly has a strange ethics. 19% fee says service 24/7. Took two days to answer my messages. I will never recommend anyone to go on Pawshake just because of this case.

Man kann kein tiersitter werden, ohne Fotos mit Haustieren. Wenn Dummheit einen Namen bräuchte, wäre der pawshake. Ich hab 12 Jahre Erfahrung mit großen Hunden, aber weil ich nur Bilder habe von meinem Hund, reicht das nicht aus.. Krank und dumm, aber naja, so ist halt die Welt