Cinders
Very negative experience!
If I could rate it without 0 I would. I signed up for the vagus nerve reset for $20. To be upfront I don’t have any knowledge whether their program is of any value, as I only used the 1st day video before I had to go into hospital for spinal surgery. I come to find out that they’ve charged me another $72 (CAD) for the other facets of their programs, which I cannot afford. I contacted them immediately about the error and need for refund. Their response was that I didn’t fit into an impossible criteria for their “money/back guarantee”. To begin with I only paid for the Vagus Nerve reset. As soon as I learned my card was used I contacted them and they promptly unsubscribed me from access to the program I paid for and haven’t been able to use yet. Very negative experience at a time when I’m really having a difficulty, physically and financially. But this company apparently doesn’t care who they relieve of their money and what situation that leaves them in. Added July 23, 2025 Greatly appreciate Head of Success Emily Parker, for returning my money, and hopefully changing the policy of automatically taking more money when you have a customer’s financial info. At any rate my situation has been resolved to my satisfaction.
Response from PawChampJul 17, 2025
Dear Cinders, Thank you for sharing your review. We truly regret that you feel misled regarding the subscription. We want to assure you that the subscription details are displayed on the payment page before completing the purchase; however, your feedback helps us improve. e are truly sorry that you feel unsupported by our refund policy. We aim to provide clarity and fairness, and we`d be happy to clarify the terms or address any specific concerns you might have. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️