Natalie B.
Refused a refund
After the following review, PawChamp did refund the auto pay. "Refused a refund. Could not get family into it, so did not use it. It auto paid next month and they refused to refund it."
Response from PawChampMay 22, 2026
Dear Natalie, Thank you for sharing your review. We’re truly sorry to hear that this was your experience, and we understand how disappointing and frustrating this situation must have been for you. We sincerely regret that you were unable to access and use the program as intended with your family, and we’re sorry that the automatic renewal caused additional frustration. It’s never our intention to leave our customers feeling unheard or dissatisfied. Thank you for taking the time to share your feedback with us. You can easily reach us through any of the following ways: 1. Email us directly at [email protected] (mailto:[email protected]) 2. Submit a request via our contact form: https://www.paw-champ.com/contact 3. Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner. We look forward to resolving this for you promptly. PawChamp Team 🐾️



