Kathy C.
Had to request too many times for a…
Had to request too many times for a full refund and why I should be allowed......I shouldn't have to have them bargain with me. After going back and forth 3 times on them wanting to charge me something, they finally gave me a full refund which I am grateful for. So thank you. Otherwise, I took one star off because of the hassle...... 5 stars for the politeness. Thank you.
Response from PawChampFeb 21, 2026
Dear Kathy, Thank you for your review! We sincerely appreciate your patience throughout the refund process, and we're grateful that you acknowledged the politeness of our team. We understand that having to go back and forth multiple times was frustrating, and we take your feedback seriously as it helps us improve our processes. Your experience is important to us, and we're committed to making things smoother for all our customers in the future. If you have any questions - please do not hesitate to let us know for further assistance! Best regards, PawChamp Team 🐾