Christine S.
They randomly charged my card after canceling
They randomly charged my card for 4 months after I cancelled. 😡!! Keep in mind that I hadn’t used the app for that entire 4 months because I had canceled it!!! But they continued to charge me for 4 more months. UPDATE: changed from 1 ⭐️ to a 3 ⭐️. I finally was able to get this somewhat resolved, however I did have to go through 5 other people before I actually was contacted by Emily, the head of customer success. She did immediately refund the last monthly charge on my card and requested that I either remove my review or change it. I did tell her I would update it, stating that they resolved the issue. She kindly sent a few reminder emails after asking me to remove or update my review. But I will still stress, be very careful with this company, watch your bank charges!!
Response from PawChampSep 19, 2025
Dear Christine, Thank you for your objective assessment of our services. Every day we improve our services and your opinion is important to us.